Like many developers Ive seen a hit on sales lately without a good reason. Based on 3 years of historical sales data I have a good idea where my sales should be. One of my top apps has sales at <10% of where they should be. Attached is a screen shot of a user showing their experience with TouchSports Tennis 2012 and another showing a failed attempt to buy the free app "GameStar" as noted in a post below. Users press buy, the button flashes briefly to a wider corrupt button that indicates its installing it, and comes back blue and is stuck. If you tap it, it momentarily turns green. On the second day of email communication, I received verification that they are aware of the issue and I should check back in 3-5 days if the issue persists... WHAT?!?@! ** Update - a second app with same behavior's been added**
I don`t wanna shock you but something like that appears from now and then on my iPhone 4 & iPhone 4S and then it does disappear again and I`m able to Download the App again Days later. I had it last Week when I tried to get the GameStar News App.
Even though I can't tell whether this affects my (quite fluctuating) sales, this is scarry! I'm wondering whether iOS 5.1.1 solves this problem: the update addresses also an issue related to purchases - quoting from http://support.apple.com/kb/DL1521. It may sound a bit different from what you've described, however, if you haven't done already, it might e worth to update your iOS and check whether the problem still persists.
While it might not be true for other big name games, I think Diablo III is affecting sales on iOS at large. Even though this week saw the worst sales for my game, I rose in rank. This means that everybody is having bad sales. I know that I've not been caring much about anything iOS this week because of Diablo III, and this must be true for other people as well. So this might be one of the reason for the drops. Just suggesting.
Well apparently this is a difficult issue to fix? It's been a couple days with no clear resolve of the issue. Digging into historical data, the issue with my product started around 4/25. From a system design standpoint, it's probably going on undetected. Offering to build another binary to submit, I was reassured it's not an issue with my product. In the mean time, my rankings have fallen off the side of a cliff, my daily revenue has dropped to a place I don't even want to think, and I'm encouraged to "be patient". And yes, I did email the Captain.
Well, its good to know it's not my game thats causing the problem and apparently there are no mechanisms in place to catch it when its happening. "There is currently an issue in the App store that is making apps unavailable to download. This issue has been brought to our attention and at this time we are trying to resolve this. If the error continues after the next 3-5 business days, feel free to contact us back either via email or phone."
That sucks to miss out on sales like that. My sales dropped because people don't want my games.. There is no button fix for that.
For what it's worth, my sales for the past week have been up slightly. Maybe they should have been higher?
We've had a bit of a trend up lately too, but I'l definitely keep an eye on this. Could be worse. On Android we lose about 10% of our sales due to "interal market error". Google have been aware of this for years but are not attempting to fix it at all.
Not quite the same bug, but similar. yesterday i tried to buy Mini Motor Racing by The Binary Mill and it wouldn't let me buy it at all. Each time i clicked "$1.99" it would switch the the "buy" button (both buttons didn't glitch graphically). But clicking buy just brang me back to the $1.99. I tried probably ~20 times and gave up. I tried again tonight, after about 5 tries i suddenly got all of the alert messages saying my phone was out of storage. I think i copped the ~20 from yesterday as well. Simple solution, because all i had to do was delete some old apps. But it's really sad for those developers who miss out on sales because someone can't get through and then they forget about wanting to buy it.
I have noticed on a few occasions that requests to Apples live in app purchase server have been timing out. We have experienced it on the sandbox servers on occasion, but hardly ever on the live servers. In one of our applications we request metadata from the Apple server to indicate pricing etc. The request has timed out on occasion meaning that metadata could not be delivered to the app. So basically the user is presented with a blank in app purchase screen, with no download button. Anyone else have any problems with this type of thing recently? Allan
Indeed, on quite a few occasions I've seen apps which will not download at all only to work a few hours later. My guess is that like most system setups if the server that hosts it happens to be down that's when you get that experience.
re For what it's worth, my sales for the past week have been up slightly. Maybe they should have been higher? https://www.google.com/#hl=en&gs_nf=1&tok=EdnfGTASpaR2rcoE-qRI9Q&cp=12&gs_id=al&xhr=t&q=ipad+manager&pf=p&output=search&sclient=psy-ab&oq=ipad+manager&aq=0&aqi=g4&aql=&gs_l=&pbx=1&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.,cf.osb&fp=988dd613ec0cbdbe&biw=1440&bih=713
