Hi 1. Were you able to open the Shop screen as instructed on our website? 2. Please also make sure you have internet connection because the game needs to communicate with our server to check if there's Redeem promotion (if not, it won't display the Redeem button) Hope this helps.
There was a problem with our server. It has been fixed. Please re-load the shop you should see the redeem button. Sorry for the inconvenience and thank you very much for reporting. Have fun!
Thank you for all of this! If delete the app and redownload it, can It restore the promo by using restore purchases?
No, this kind of "consumable" item is not restorable "Restore Purchase" function is for "non-consumable" items such as Coin Doubler, Remove Ads, etc. Thanks again. Hope you'll like the game and tell your friends, and any constructive feedback is very welcome.