Originally Posted by Alyindar
This just happened to me when upgrading to the New iPad last week. I contacted Gameloft support, and got this stellar customer service reply:
In short - working as intended, thanks for your money, we don't care that you didn't get anything for it. Despite the fact that Dungeon Hunter 3 has file sharing enabled in iTunes, despite the fact that 60 some other apps on my iPad didn't self delete data, only Gameloft titles.
Bad form of Gameloft. They just lost another customer.
This move on their part has become the proverbial straw.
I remember when the game launched and so many (me included) were having problems with the keys regenerating and we were trying everything to get things working including backing up the save game and doing clean installs, etc..
At the time, this was at least possible and I and others remarked that it was interesting that with the design you could always have a save game with $5 or $10 worth of IAP that you could go back to instead of buying more gems if you wanted to start another character...
Instead of doing what they should have done to fix the potential abuse of the loophole while protecting the consumer's interest: made our DH3 games back up server side on Gameloft's servers, they opted for this draconian kludge. As best I can tell, even doing something like an iOS upgrade from 4.X to 5.X would lose you your game because that involves a complete wipe and then restore from your computer's back up.
I've already deleted every other GL title from my device except this one, and if I don't find myself going back to it for much longer, IAP purchased or not, just going to call it a lesson learned and delete it as well.
Even Zynga can manage to provide server side data storage that works, yet Gameloft can only figure out how to maximize their profits by doing the absolute minimum possible.