iPhone The Creeps! HD

I'm sorry you feel that way, I really didn't mean to alienate you or single you out. I was just trying to explain why I've made the decisions I've made, and to show how trying to please one group of customers can just lead to upsetting other customers. Maybe I could have done something different that wouldn't have upset you. I'm certainly trying to learn from my experiences. Why do you feel penalized? What did I take away from you? What do YOU think I could have done differently?

Yes, I won't be removing or disabling it. Not everyone will use iCloud, and I don't want to remove functionality for iOS 4.x users. As for the other iCloud questions... sorry I'm no help there. I've just started experimenting with it myself!

 

Hmm. I think there's been a misunderstanding. I have never said "I don't care if my customers are happy". I never said, "go away and ask for a refund". I DID say that if you weren't satisfied with the game, you were free to get your money back, and that it wouldn't hurt my feelings. I understand that people may not be happy with a product for whatever reason, and I don't want to keep someone's money who isn't happy with my game.

Not a big deal or anything, but I don't think it qualified as a "rant". Rants are usually people whining and complaining about something... putting other people down for disagreeing with them, and/or calling them names. A lot of times they include outrageous or just plain false claims or accusations. I didn't do any of those things. I just told you what I did, and how people reacted badly to it. It wasn't exaggeration, I didn't lie, it all really happened that way. Yes, I used "how dare you" to add a little drama to my stories, and there was a snarky quip here and there (like the 3 year celebration sale comment). But I never said "these people are wrong!" or "Those people are stupid for reacting this way" or "OMG I can't believe how entitled people are" or anything even remotely like that. I never put down any person or group of people. I never said they were being unreasonable, and I never said I didn't care what they thought. I was certainly surprised with people's reactions in many cases, but I don't think there's anything wrong with that.

But if you actually read my "ridiculous rant", you would see that many of my decisions were made specifically to make my customers happy. And that many of them backfired in one way or another.

From my point of view, with the All Access Pass, I was just trying to make new customers happy. Those people sometimes feel ripped off because they purchased a game, but didn't get 100% of the available content included. It doesn't matter that what's included and what's optional is spelled out in the description, people usually don't read long descriptions so I can't blame them for not knowing. I don't read long descriptions, so how can I expect other people to? They don't realize all those extras took almost 3 years to make, they just think I sold them half a game and withheld content so I could trick them into buying level packs! Of course I know that's not true, but people tend to jump to conclusions.

Also, the All Access Pass isn't a bad deal for most customers who have already purchased level packs. You still save money if you have purchased 4 level packs or less because it will unlock any future level pack for free. Again, I didn't have to make it unlock future packs, but I did to try making people happy. Even if, worst case, you already own 4 packs... and, worst case, there are no new level packs ever... then you would still break even. (And by "worst case" I'm talking about the worst case where it still makes sense to buy the All Access Pass). And for the real fans that buy every level pack as they come out, well those people (who are SO AWESOME by the way) already have all of them except the newest one, and for them to complete the collection will only cost them $.99. So I didn't think anyone was getting screwed, I just thought I was offering a really good deal to anyone who wants to buy all the levels at once.

But from your point of view, you got screwed for not waiting for the package deal. Up until the last update, you enjoyed the game (I'm assuming you did anyway, since you thought it was worth buying level packs). The update didn't take anything away from you, but it still made you feel like you were treated unfairly... because it offered a deal that you couldn't take advantage of. I'm not sure there's a solution to this since sales and bulk discounts are a pretty common business practice.

Hopefully you can enjoy the levels you have, and hopefully you'll feel like you got your money's worth again... like you did a few days ago before the new version came out. I'm not sure what I can do to make you feel better... and I have a feeling these long posts aren't actually helping you, they are probably just making you more angry.

So this is the last I'll say about it:
I'm sorry you feel like you got treated unfairly, but that honestly wasn't my intention.

 

I agree, let's talk about HAPPY STUFF!

The next update is underway as we speak! I'll be adding a pack of FREE levels. I'll also be adding iCloud support for sharing/recovering scores, stats, and unlocked level packs between different versions of the game on different devices! Think of it as my way of giving thanks to my awesome players! Oh yeah, speaking of giving thanks... it will be a Thanksgiving themed level pack

 

Yes, it is. I'm mad I missed it
It will be fixed in the next update.