Have you guys encountered the freeze bug? And have you had your progress deleted? I experienced both and customer service said they couldn't restore my progress.
Ouch - that sucks. Is there nothing they can do for you?? Seems like there could be some way for them to help you out and get back into the game. I had a wipe bug like that in another game and the devs set me up with some in-game loot.
Mine not so much deleted progress but it froze exactly at this spot (See attached) Second time this happened to me. WTF. First was warmage lvl 32 and now blademaster lvl 26. Galaxy Note user here.