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  #361  
Old 07-18-2014, 05:29 PM
ioscody ioscody is offline
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Game is freezing a lot now ??? Please fix!! (Iphone 5 7.1.2
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  #362  
Old 07-21-2014, 10:38 AM
Gameloft_Kyle Gameloft_Kyle is offline
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iPhone 5s, iOS 7.x
 
Join Date: Apr 2014
Location: New York City
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Quote:
Originally Posted by ioscody View Post
Game is freezing a lot now ??? Please fix!! (Iphone 5 7.1.2
Hi Cody,

Is this occurring after the latest update (v1.1.0)? Have you submitted a support ticket yet?

This will allow the team to collect device & profile details and investigated any associated crash logs, which can help them as they further optimize the game.
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  #363  
Old 07-22-2014, 08:44 AM
ioscody ioscody is offline
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Quote:
Originally Posted by Gameloft_Kyle View Post
Hi Cody,

Is this occurring after the latest update (v1.1.0)? Have you submitted a support ticket yet?

This will allow the team to collect device & profile details and investigated any associated crash logs, which can help them as they further optimize the game.
Thanks for the reply. Yes I am running latest update. How do I submit a support ticket?
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  #364  
Old 07-22-2014, 09:27 AM
Rip73 Rip73 is offline
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iPad (4th Gen), iOS 6.x
 
Join Date: Nov 2011
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Quote:
Originally Posted by ioscody View Post
Thanks for the reply. Yes I am running latest update. How do I submit a support ticket?
When you launch the game, there is a little black boxed Gameloft icon I the bottom left corner.
Tap on that and on the pop up that appears select Customer Care.
A list of known problems will come up.
Scroll to the end and you will see a tab with "my issue was not listed".
Select that and fill in the form that comes up next.
You'll get an email confirming you're ticket after a while.
Be sure and fill in every field and be as detailed as possible in the details/comment section at the bottom of that form.
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  #365  
Old 07-22-2014, 02:10 PM
ioscody ioscody is offline
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Posts: 75
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Quote:
Originally Posted by Rip73 View Post
When you launch the game, there is a little black boxed Gameloft icon I the bottom left corner.
Tap on that and on the pop up that appears select Customer Care.
A list of known problems will come up.
Scroll to the end and you will see a tab with "my issue was not listed".
Select that and fill in the form that comes up next.
You'll get an email confirming you're ticket after a while.
Be sure and fill in every field and be as detailed as possible in the details/comment section at the bottom of that form.
Thanks so much rip and Kyle !!
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  #366  
Old 07-22-2014, 05:45 PM
Rip73 Rip73 is offline
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iPad (4th Gen), iOS 6.x
 
Join Date: Nov 2011
Posts: 3,998
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Quote:
Originally Posted by ioscody View Post
Thanks so much rip and Kyle !!
No prob. Good luck with it.
Bear in mind they get a lot of emails in support so give me some time to check things out.
All support related stuff does make its way to the dev team responsible for the game.
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  #367  
Old 07-23-2014, 08:33 PM
Based Xatu Based Xatu is offline
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Join Date: Aug 2013
Posts: 607
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Are there more mission types that pop up after chapter 2? I keep grinding the same 5 mission types over and over to get coins.
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