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Is it unusual for App Store reviews to take a long time to show up?

01-31-2012, 10:18 AM
#1
Joined: Jan 2012
Location: near Indianapolis, IN USA
Posts: 9
Is it unusual for App Store reviews to take a long time to show up?

We didn't really publicize our game, and we don't really know many people with iDevices so I'm not surprised we haven't gotten many customer reviews. However, the ones we have gotten show up on iTunes but haven't showed up on the main page. I'm not sure I'm explaining this very well. I mean if you go here http://itunes.apple.com/app/bash-the-bankers/id491075506?mt=8 you don't see as many as you would if you click the "view in itunes" button. Is this unusual? It's been over 5 days since some were posted but they still are not there.

Play our demo at http://bashthebankers.com/
(requires a browser compatible with the Unity plug-in)

http://itunes.apple.com/app/bash-the...491075506?mt=8
01-31-2012, 11:55 PM
#2
Joined: May 2011
Location: Edmonton, Canada
Posts: 245
I had something similar in that when I accessed the review page from my iPod I saw the someone had written a review, yet when I was in itunesconnect, it took may a day (or so) for it to show in the drop down lists. I guess i takes a little while for them to update it. As you can imagine, their's quite a lot of apps to go through and check for / update reviews for everywhere on the systems.

Fantasy Adventure eBook set on a magical writer's desk available for DOWNLOAD @ http://www.amazon.com/dp/B00H9K3KTW

02-01-2012, 05:48 PM
#3
Joined: Jan 2012
Location: London, UK
Posts: 17
For me, i'd see the review inside itunes-connect, under the respective country drop down. Then about 24 hours later it'd appear under the reviews on the AppStore and on web version (I'm not sure if it relates to the daily Stats updates i.e. refreshing around 12:30 GMT).

Also reviews are international for instance:

US App Store for Turtle Trench

http://itunes.apple.com/app/turtle-trench/id496551999?mt=8
or http://itunes.apple.com/us/app/turtle-trench/id496551999?mt=8
(no reviews)

British App Store for Turtle Trench:

http://itunes.apple.com/gb/app/turtle-trench/id496551999?mt=8
(3 reviews)

This always throws me off. Is your iTunes/iPhone configured for the US or elsewhere?
02-02-2012, 06:26 AM
#4
Joined: Jan 2012
Location: London, UK
Posts: 17
What I've found is that I get far more downloads (45.2% UK, 17.5% US) and reviews (12 UK vs 2 US) in the GB store than the US store. Is this normal?

I would've expected to have as much as a 5 to 1 ratio of US downloads to UK downloads, due to population/iOS penetration rates.

Could it be that the US app store is far more competitive? or that I've poorly configured something?
02-02-2012, 01:40 PM
#5
Joined: Jan 2012
Location: near Indianapolis, IN USA
Posts: 9
I assume it's configured for the US. I did look at some other locals and they were even more behind. It's been a week now and the reviews still don't show on the main page. Maybe Apple is just overwhelmed. Interesting point though. Maybe they just like turtles more in the UK????

Play our demo at http://bashthebankers.com/
(requires a browser compatible with the Unity plug-in)

http://itunes.apple.com/app/bash-the...491075506?mt=8
02-02-2012, 03:50 PM
#6
They took a while to show up for me too, I dont know if this was because they are filter/reviewed first by Apple or something.

I would put the UK having more downloads that US as either more exposure in the UK (have you had any reviews on a website with mainly UK audience?) I wouldnt guess that its because its more competitive, as most game would be on sale in US AND UK.
02-02-2012, 08:29 PM
#7
Joined: Jan 2012
Location: London, UK
Posts: 17
I don't think I've had any reviews (can't seem to find any on the sites). So I think you could be right that most of the downloads are just from word of mouth, mostly only 1 or 2 degrees of separation from the source (me).

I've started submitting to some review sites, so hopefully that'll have an effect soon.
02-02-2012, 11:32 PM
#8
Quote:
Originally Posted by Memir View Post
What I've found is that I get far more downloads (45.2% UK, 17.5% US) and reviews (12 UK vs 2 US) in the GB store than the US store. Is this normal?

I would've expected to have as much as a 5 to 1 ratio of US downloads to UK downloads, due to population/iOS penetration rates.

Could it be that the US app store is far more competitive? or that I've poorly configured something?
I suppose this is because you do more advertising in UK than in US. (Or other media helped you do this.) I did little advertising except posts in the forums here, and the ratio is normal.

But I have other questions. Can a review or rating be retracted? I saw 7 ratings before, but now it's six. Is it weird?

In case you like both match-3 game & Fruit Ninja:
http://itunes.apple.com/us/app/gemania/id471333673?mt=8