Pocket Planes by NimbleBit - Join Flight Crew #TouchArcade

[akpak]

Originally Posted by syntheticvoid

Sorry, damn... Next time I'll make sure to go through all 50,000 posts before making someone take 15 seconds out of their life to help, k

The link to the FAQ is in my sig on practically every page

[Andrwsc]

Originally Posted by akpak

Sometimes you don't get the pop-up. Check your hangar for it, and if it's not there, go to the support site:

https://getsatisfaction.com/nimblebit

They can check your game and send you the prize if you're eligible.

Tried that, no response.

[Spidubic]

Just got my notice and prize in game. I have had it take hours and hours to finally go through. Event prizes are always a test or patience.

[Schutzenegger]

I've got the starship. Now it seems the trick is making the dang thing profitable... Non-stop flight from Los Angeles to London loses me money (that's my longest class 3 flight)

[NimbleTim]

Originally Posted by Umbrasquall

Does it freeze forever? I've had cases sometimes where the game would apparently freeze. But you just have to wait about 1-2 minutes and it will unfreeze itself.

Should be a lot better in the next update.

Originally Posted by anniesmy747

Tim? I hope you're still around! just wondering if the new hangar update will keep upgrades on parts even if we gift them to a new player?

Upgrade are on full planes not on the parts. Once you scrap a plane all upgrades will be lost.

Originally Posted by Andrwsc

Tried that, no response.

Rewards are not even processed until a little over an hour after the event ends so the reward is never going to come before that. Your device also only checks for rewards every hour or so. So there is no point worrying about the reward until a couple hours after the events ends.


A quick note on any support issues.
We are answering the questions as fast as we can but it can take a little while to get an answer. We are responding to everyone but right now it is a little over a 24 hour turn around. Trying to bump your issue or commenting on unrelated issues trying to get attention to you problem can actually delay getting a response do to the way that the admin dashboard in getstatisfaction sorts things. One thing everyone can do to help us is give rewards 24 hours before you post that they do not come and if you have a simliar issue try and get some details other than "Me Too".

[Codycat]

Originally Posted by NimbleTim

Rewards are not even processed until a little over an hour after the event ends so the reward is never going to come before that. Your device also only checks for rewards every hour or so. So there is no point worrying about the reward until a couple hours after the events ends.

I still haven't gotten my reward for the starship, and I have gotten every other award I have participated in :/. I sent in a request on the Get Satisfaction website with no reply. Here is my G if you can do anything for me. G: 10688731

EDIT: And after reading your last paragraph about the 24 hour turn around, I sent mine in one day after the starship event was over and have not yet bumped that topic I created. They have given me ABSOLUTELY no response.

[NimbleTim]

Originally Posted by Codycat

I still haven't gotten my reward for the starship, and I have gotten every other award I have participated in :/. I sent in a request on the Get Satisfaction website with no reply. Here is my G if you can do anything for me. G: 10688731

It is showing as received. Can you check if it is in your hangar. Also you you play on multiple devices or share a game center account or apple id with anyone else?

[Andrwsc]

Originally Posted by NimbleTim

Rewards are not even processed until a little over an hour after the event ends so the reward is never going to come before that. Your device also only checks for rewards every hour or so. So there is no point worrying about the reward until a couple hours after the events ends.

I realize that. My comment was that I am still missing the reward from the San Diego event. I've just received the Singapore prize, about 90 minutes after the event ended, which is my usual experience with delivery. But something happened with the San Diego event, which ended about 86 hours ago...

I've posted my G number on the getsatisfaction page so I won't double-post it here. I waited almost 2 days before posting there, conscious of the delay that can happen.

BTW, thanks for an awesome game. I apologize if it sounds like we're whinging too much about prizes here!!

[Pezmage]

Hey Tim, any chance that upgrade/hangar thing will apply upgrades to planes that have been in and out of the hanger? What if I've re-upgraded a plane a bit? I had 4 weight/distance upgraded Cloudliners that I put in the hangar when I changed everything up and I've since pulled two of them out and re-upgraded one of them a bit. Am I just SOL on those bux?

[Codycat]

Originally Posted by NimbleTim

It is showing as received. Can you check if it is in your hangar. Also you you play on multiple devices or share a game center account or apple id with anyone else?

No I don't play on multiple devices. And I have a starship after receiving the parts through mystery events and through a trade on the TA plane parts thread. Could a starship that is in my hangar through building it with mystery parts make the app show as received?