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Big plea to other developers.

06-30-2012, 01:16 PM
#1
Joined: Jul 2009
Location: Victoria BC
Posts: 1,170
Big plea to other developers.

Really getting tired of other developers writing fake one star reviews. This crap doesn't help anyone. It simply decreases the overall effectiveness of the stores.

Yes the store is very competitive but this trend his hurting everyone.

STR8TS , STR8TS 6X6 , DOMINO DICE , PUZZLE DICE,
CAVEMAN TEST, 1 TO 25, SUDOKU+STR8TS, ZARTE, ABSORB WATER, YOU, TIME SHEET (PHOTO VERIFIED),Office Alarm, Travel weather, dock clock,
06-30-2012, 01:41 PM
#2
Joined: Feb 2011
Location: Isle of Wight, UK
Posts: 1,509
Don't worry about it, I'm sure it's only developers that read them anyway.

Most just go with the overall score which is actually the best thing to do to weed out the idiot posts.

06-30-2012, 01:59 PM
#3
Joined: Jul 2009
Location: Victoria BC
Posts: 1,170
We build mainly Mac Apps and reviews are deadly important on that platform. A new app that has a review telling people not to buy an app because it will harm their system or it will slow their system to a crawl tends to kill downloads in a hurry. Apple has helped us remove the really nasty ones. The bad reviews are timely and placed with precision.

STR8TS , STR8TS 6X6 , DOMINO DICE , PUZZLE DICE,
CAVEMAN TEST, 1 TO 25, SUDOKU+STR8TS, ZARTE, ABSORB WATER, YOU, TIME SHEET (PHOTO VERIFIED),Office Alarm, Travel weather, dock clock,
06-30-2012, 07:28 PM
#4
Joined: Dec 2009
Location: Berlin, Germany
Posts: 1,674
how do you know its a competing developer?

if you have any proove just sue them and be done with this.

i recall you had this problem before (or still) where you had some review battles with someone else..

then of course i wonder whats the point if posting this here?

touch arcade a gaming focussed ios website is surely not the place your fake review writers frequent often?
07-01-2012, 04:25 AM
#5
Joined: Feb 2012
Posts: 7
hmm, i dont think you can assume that everyone will like the same things equally. different strokes and all that. just because someone gave you a 1 star doesnt mean its a developer that's out to get you. there are many kids out there who would 1 star something for many ridiculous reasons.

Last edited by mapacible; 07-01-2012 at 04:28 AM.
07-01-2012, 05:11 AM
#6
Joined: Feb 2011
Location: Isle of Wight, UK
Posts: 1,509
I agree completely, I think there's some paranoia here.

Our games have 4.6 average, almost exclusively 5 or 4 stars. Yet there's still a few hundred one stars, most of which sound like they're talking about a different game.

It would be easy to discount that as hate from other developers, but I think there's a number of explanations:

1) Some just don't like the game type and mark it down as one star despite it's obvious not-one-star quality. This isn't really fair but it's a fact of life and we just have to suck it down. I think this is going to be the largest proportion by far.

2) Some people just can't resist ignoring the massive amount of content and presentation and design and etc and find one thing they don't like, but can only see 5 or 1 so choose the 1.

3) Net hate. Some kids just get off on giving one stars and bad reviews just to feel big and clever.

4) Some percieved slight. For example, we've had "the developers don't respond" comments when in fact we spend a lot of time doing exactly that to everyone. Your mail got spam filtered? Use proper punctuation, grammar and capitalisation with no net speak and you'll get heard!

5) A tiny percentage might even be from underhanded competition. But if the product is any good these should get drowned out in short order.

Remember, the wording isn't right. These are not "reviews" they are almost always one line comments based on personal opinion. Still valuable, but you will not get a fair hearing if someone has decided they don't like your product for even a tiny reason.
07-01-2012, 11:10 AM
#7
Joined: Jul 2009
Location: Victoria BC
Posts: 1,170
No Paranoia,

Single reviews that basically attack the functionality of an app. Additionally telling people not to buy and how badly the app made their system crash or behave etc,. Very organized reviews that hit at the core value of the app No on else but a developer would take the time and be that specific and aggressive. The contact at Apple removes them without hesitation. The timing when these reviews appear is for me an absolute give away as well. As soon as an app starts to climb the charts a well placed one star review appears.

Almost every Mac App has these type of reviews if the app has competitors. It is blatantly obvious which reviews are placed to hurt sales

STR8TS , STR8TS 6X6 , DOMINO DICE , PUZZLE DICE,
CAVEMAN TEST, 1 TO 25, SUDOKU+STR8TS, ZARTE, ABSORB WATER, YOU, TIME SHEET (PHOTO VERIFIED),Office Alarm, Travel weather, dock clock,
07-01-2012, 12:47 PM
#8
Joined: Feb 2011
Location: Isle of Wight, UK
Posts: 1,509
This sounds bad, but tbh if a one star user review has that bad an affect on your app sales, I think the problem's either with your app or your marketing tbh.

As I said above, we get "this app is wank" frequently. Still selling though.

Last edited by Rubicon; 07-01-2012 at 12:49 PM.
07-01-2012, 04:27 PM
#9
Joined: Nov 2009
Location: Wellington
Posts: 873
We've had this before, in particular with the developer of Kick Flick Soccer, Kevin Ng, writing 1 star reviews against Flick Kick Football multiple times.

Pretty easy to tell when the "reviewers" in question have a 1 star scathing reviews of our game recommending his game and 5 star glowing reviews of both his games only. He could at least have gone to the trouble of reviewing some random games to mix it up a little more.

I got halfway through writing him an email before I decided it wasn't worth our time.

Last edited by PikPok; 07-01-2012 at 04:31 PM.
07-02-2012, 03:08 PM
#10
Joined: Dec 2008
Location: California, USA
Posts: 2,143
Quote:
Originally Posted by Rubicon View Post
This sounds bad, but tbh if a one star user review has that bad an affect on your app sales, I think the problem's either with your app or your marketing tbh.

As I said above, we get "this app is wank" frequently. Still selling though.
I agree. I've looked through the Mac app store and it is loaded with junk. Same stuff you see on iOS - little single-function apps, wallpaper programs, alarm clocks, coffee break reminders, pencil sharpening reminders. Things that may be fine for a phone, but not really for a computer (in my opinion). Who wants a hundred little crap apps and icons scattered about their computer?

It's obvious that many developers are pushing out quick sell items one after the other - key word being 'obvious'. In fact, in another thread I remember you (Syndicated) saying that you had to release two apps a week to make any money, and that you had over 60 apps there already. I think that's part of the problem. Everyone's looking for a quick buck, which makes the Mac store less attractive to consumers.

As far as fake reviews go, I can see how a one-star review could hurt you when you only have 3 or 4 reviews in total. The Mac app store doesn't sound like a good place to be, and I feel like I've stepped into a ghost town the few times I've checked it out.