Pocket Army - (by Pine Entertainment Company Limited)[Universal] - Page 17

Andre · #**161** 07-29-2012, 12:37 PM

@Peewhy: You can send an email to support@pine-entertainment.com and give us you game center ID, which items, upgrade classes... you have lost. We will resolve your issue as soon as possible.

Andre · #**162** 07-29-2012, 12:43 PM

Congratulation!!!! We submitted the version to Apple already but we will have to wait for them to review, I guess this version will be out by next week. And don't worry about the lost data bug, we have fix them in this version.

bigghurt · #**163** 07-29-2012, 02:03 PM

andre if you guys wanna just gift me some gems that would be great I put in about 5 hours yesterday and got almost all my stuff back but the upgrades for the mage(since they take so long) and the gems I lost from friend fights and demon fights. my gamertag is same as user name bigghurt. P.s. Just think of it as an investment as I plan on buying gems once the progress erasing bug is fixed.

Andre · #**164** 07-29-2012, 10:52 PM

Quote:

Originally Posted by bigghurt

andre if you guys wanna just gift me some gems that would be great I put in about 5 hours yesterday and got almost all my stuff back but the upgrades for the mage(since they take so long) and the gems I lost from friend fights and demon fights. my gamertag is same as user name bigghurt. P.s. Just think of it as an investment as I plan on buying gems once the progress erasing bug is fixed.

Hi bigghurt,

You can send an email to support@pine-entertainment.com and give us you game center ID, which items, upgrade classes... you have lost. We can't resolve your issue if you do not send us an email.

**antony.thai** · #**165** 07-29-2012, 11:12 PM

Quote:

Originally Posted by bigghurt

andre if you guys wanna just gift me some gems that would be great I put in about 5 hours yesterday and got almost all my stuff back but the upgrades for the mage(since they take so long) and the gems I lost from friend fights and demon fights. my gamertag is same as user name bigghurt. P.s. Just think of it as an investment as I plan on buying gems once the progress erasing bug is fixed.

so sorry to see this, we know about the potential of this bug already, it's only the matter of time for Apple to review our new update.

Can you give us your GC id so we can fix it for you right now my friend?

troyster · #**166** 07-30-2012, 08:09 AM

Played for like three days straight (GC ID: tr0yster), even bought some of the IAP, then I logged in the next day and I had lost an entire days work at the game. Lost the more expensive shield spell, my x2 money fenix, my upgrades, etc. Probably lost 5-10 dollars in purchased stuff. I was so angry I deleted the game off my phone, I didn't want to see the stupid icon reminding me how I got ripped off.

Is the update going to fix this for me?

**antony.thai** · #**167** 07-30-2012, 09:44 AM

Quote:

Originally Posted by troyster

Played for like three days straight (GC ID: tr0yster), even bought some of the IAP, then I logged in the next day and I had lost an entire days work at the game. Lost the more expensive shield spell, my x2 money fenix, my upgrades, etc. Probably lost 5-10 dollars in purchased stuff. I was so angry I deleted the game off my phone, I didn't want to see the stupid icon reminding me how I got ripped off.

Is the update going to fix this for me?

Yes, this is already fixed, sadly, we didn't see this bug during the QA process maybe because of the very few users in database didn't big enough to cause the bug.

If you face with this bug already, please help to contact the support team, we're returning gems, coins, items and even xp everyday for users that bugged by this issue. Or, I strongly suggest you to wait a bit for the update before coming back with the game again.

ALso, I've sent to Apple an email to ask them for help speeding up the review process so the update can come a bit more faster (as the slow of review process in Apple looks like a very global issue right now)

I'm sorry for this bug case bad feeling on you and please be a bit patient, I'm sure you will be happy back with the update.

And lastly, since you paid some already, please send us your GC ID, and a detail of your progress so we can support you well.

Bests,
Antony

Alcadeias · #**168** 07-30-2012, 10:52 AM

Thanks Antony and Andre, I'm feeling a little relieved and hopeful now, at least. Just sent you guys an email detailing my situation.

I lost about six hours progress just now. Not as much as what some of these other guys lost but it's still a helluva frustration.

Frozencloud · #**169** 07-30-2012, 03:13 PM

Any way to reset the game data? My cousin played this game on my Iphone and now I want to restart the app from scratch. I tried deleting the game from my device and the data from gamecenter. However, each time I tried reinstalling to restart the game, the game center retrieved the data from before I deleted the app. It usually let me start over when I log out of gamecenter. However, if i log back into gamecenter, it retrieved the data prior to deleting the app. Any help?

GL1TCH3D · #**170** 07-30-2012, 03:50 PM

Such a great game.
I love how you can collect gems and such without paying, though can shortcut it with in app purchases.
I've been playing almost non-stop xD
Currently level 24.... I have 63 abaddon orbs. It takes forever.

Quick question:
Can a Felix die? Or does it just give you a bonus?

Also, does the green felix double the daily bonus reward too?