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  #781  
Old 09-04-2012, 03:22 PM
kapshin kapshin is offline
Senior Member
iPhone 5, iOS 7.x
 
Join Date: Jul 2009
Location: KC, MO
Posts: 117
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Quote:
Originally Posted by ArsThanea View Post
Hello guys,

Sorry I didn't respond to your posts in last couple of days, but we have plenty to do after 1.01 patch. Basically we were trying to keep calm (it wasn't easy as you can imagine).
Under pressure of "nostring" and inapps bugs we fall into "hurry up" trap and now we are suffering for our haste. But we still don't give up and try to make it right. And we need more time for this.

Few words of explanation:
What we do after instaling update 1.01: we copy save from unsafe location to another (safe) location. Most of players can continue to play with no problems, but again on some of your devices saves are not being copied correctly. It was the only option to save players progress . And again... it worked on our devices as far on Chillingo QA. Again group of 75k devices/players who updated the game proved that you cannot be sure. Some of you got corrupted save and cannot even start game. The only option with such case is to delete and install game again.

Right now our devs are working 12-14h a day to rewrite huge portion of the code. We've already corrected most of bugs given by you on this forum, and on our FB profile:
- Tools problem
- Crashes on iPod 4g
- methane explosions
- no more moves with butcher
- long loading time at starting the game
- and few other minor bugs

What is good, that after installing update 1.01, (if your save was copied correctly) you are safe. We eliminated nostring bug as far as inApps which are working correctly.
With upcoming patch 1.02 everything will work faster and most likely without crashing.

What's bad - we have a lot of frustrated players who punishes us in comments. I understand this. It's not about 0.99$ but about your time you've lost. We cannot give it back. But we are working hard to make it up to you in the future updates.

Sincere apologies and thanks everyone for understanding.
Bartek
For those of us that had to to a re-install will we get the 5000 gold once we open our Market? I re-started my game but haven't made it quite that far yet.
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  #782  
Old 09-04-2012, 04:10 PM
smirkyC smirkyC is offline
Junior Member
iPad (3rd Gen), iOS 5.x
 
Join Date: Sep 2012
Posts: 1
Default

Quote:
Originally Posted by ArsThanea View Post
Hello guys,

What is good, that after installing update 1.01, (if your save was copied correctly) you are safe. We eliminated nostring bug as far as inApps which are working correctly.
With upcoming patch 1.02 everything will work faster and most likely without crashing.

Sincere apologies and thanks everyone for understanding.
Bartek
I played happily for a couple hours after my 1.01 update went through (having not previously seen the no_string bug or any others) and everything continued to work great/better. Sadly, now I'm afraid to open up and play again after so many folks seem to have had troubles after their updates.

It seems your statement above indicates that lucky folks like me will probably be ok moving forward at this point? Apparently my addiction to this game is strong enough that I can't wait to get back to playing any longer.

FWIW: iPad3, up-to-date iOS (jailbroken), purchase and update via iOS Appstore w/o syncing, no IAPs made, didn't even know that iCloud was an option.

Thanks!
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  #783  
Old 09-04-2012, 04:35 PM
efoss efoss is offline
Junior Member
 
Join Date: Jun 2009
Posts: 19
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Quote:
Originally Posted by Misguided View Post
The problem seems to occur when backing up the data, which occurs when using iCloud and also when synching. So no, not syncing your phone is not enough to prevent this from happening (you'd have to disable iCloud backups as well). If you didn't start a new village before you updated it probably won't work, and even if you did, it still may not. In that case, you will need to delete and reinstall.
I definitely am not using iCloud backups either, and I did not sync to iTunes. The no string bug can happen at random just upon launching the game! My advice is to update to the new version, since I don't think anyone has reported any data loss with that one so far. I haven't experienced any since updating at least.
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  #784  
Old 09-04-2012, 04:47 PM
MDavis360 MDavis360 is offline
Member
iPhone 4S, iOS 5.x
 
Join Date: Jan 2012
Posts: 88
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I have a question for the Developers-I never got the Achievement "Death and Taxes" even though I have obtained around 6,000 gold from taxes in total. Is there a fix you could implement in your next update that could check this again, and then retrigger the achievement?
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  #785  
Old 09-04-2012, 05:16 PM
Royce Royce is offline
Senior Member
iPad mini
 
Join Date: Mar 2011
Posts: 3,413
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Quote:
Originally Posted by efoss View Post
I definitely am not using iCloud backups either, and I did not sync to iTunes. The no string bug can happen at random just upon launching the game! My advice is to update to the new version, since I don't think anyone has reported any data loss with that one so far. I haven't experienced any since updating at least.
A number of people, who did not have the no string bug, have reported that their saves were wiped when they updated the app. For this reason I am currently avoiding the update. Of course playing the original build I'm in danger of hitting no string at any time so it's a crap shoot either way. I just don't want to update and have my game erased so close to the end, so I guess I'm playing with fire until I finish.
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  #786  
Old 09-04-2012, 05:53 PM
Plynx Plynx is offline
Senior Member
iPhone 4, OS 4.x
 
Join Date: Mar 2011
Posts: 122
Default

Quote:
Originally Posted by ArsThanea View Post
Hello guys,

Sorry I didn't respond to your posts in last couple of days, but we have plenty to do after 1.01 patch. Basically we were trying to keep calm (it wasn't easy as you can imagine).
Under pressure of "nostring" and inapps bugs we fall into "hurry up" trap and now we are suffering for our haste. But we still don't give up and try to make it right. And we need more time for this.

Few words of explanation:
What we do after instaling update 1.01: we copy save from unsafe location to another (safe) location. Most of players can continue to play with no problems, but again on some of your devices saves are not being copied correctly. It was the only option to save players progress . And again... it worked on our devices as far on Chillingo QA. Again group of 75k devices/players who updated the game proved that you cannot be sure. Some of you got corrupted save and cannot even start game. The only option with such case is to delete and install game again.

Right now our devs are working 12-14h a day to rewrite huge portion of the code. We've already corrected most of bugs given by you on this forum, and on our FB profile:
- Tools problem
- Crashes on iPod 4g
- methane explosions
- no more moves with butcher
- long loading time at starting the game
- and few other minor bugs

What is good, that after installing update 1.01, (if your save was copied correctly) you are safe. We eliminated nostring bug as far as inApps which are working correctly.
With upcoming patch 1.02 everything will work faster and most likely without crashing.

What's bad - we have a lot of frustrated players who punishes us in comments. I understand this. It's not about 0.99$ but about your time you've lost. We cannot give it back. But we are working hard to make it up to you in the future updates.

Sincere apologies and thanks everyone for understanding.
Bartek
Thanks for the update, ArsThanea. This game is worth the effort. I want to point out the missed worker bonus bug where you gain a worker that pops out on level up but if you exit the app not long after clicking it, it's gone for good.

You ought to be able to fix that one though, by computing how many workers a player "should" have based on 3x cottages+level of town.
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  #787  
Old 09-04-2012, 06:05 PM
DaviddesJ DaviddesJ is offline
Senior Member
iPad
 
Join Date: May 2010
Location: Burlingame CA
Posts: 2,377
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Quote:
Originally Posted by Plynx View Post
You ought to be able to fix that one though, by computing how many workers a player "should" have based on 3x cottages+level of town.
Plus new workers from Recruiter.
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  #788  
Old 09-04-2012, 06:11 PM
Royce Royce is offline
Senior Member
iPad mini
 
Join Date: Mar 2011
Posts: 3,413
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Quote:
Originally Posted by DaviddesJ View Post
Plus new workers from Recruiter.
Plus mansions
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  #789  
Old 09-04-2012, 11:22 PM
Teh_Ninja Teh_Ninja is offline
Senior Member
iPhone 5s, iOS 7.x
 
Join Date: Mar 2010
Location: Dallas
Posts: 1,874
Default

Quote:
Originally Posted by ArsThanea View Post
Hello guys,

Sorry I didn't respond to your posts in last couple of days, but we have plenty to do after 1.01 patch. Basically we were trying to keep calm (it wasn't easy as you can imagine).
Under pressure of "nostring" and inapps bugs we fall into "hurry up" trap and now we are suffering for our haste. But we still don't give up and try to make it right. And we need more time for this.

Few words of explanation:
What we do after instaling update 1.01: we copy save from unsafe location to another (safe) location. Most of players can continue to play with no problems, but again on some of your devices saves are not being copied correctly. It was the only option to save players progress . And again... it worked on our devices as far on Chillingo QA. Again group of 75k devices/players who updated the game proved that you cannot be sure. Some of you got corrupted save and cannot even start game. The only option with such case is to delete and install game again.

Right now our devs are working 12-14h a day to rewrite huge portion of the code. We've already corrected most of bugs given by you on this forum, and on our FB profile:
- Tools problem
- Crashes on iPod 4g
- methane explosions
- no more moves with butcher
- long loading time at starting the game
- and few other minor bugs

What is good, that after installing update 1.01, (if your save was copied correctly) you are safe. We eliminated nostring bug as far as inApps which are working correctly.
With upcoming patch 1.02 everything will work faster and most likely without crashing.

What's bad - we have a lot of frustrated players who punishes us in comments. I understand this. It's not about 0.99$ but about your time you've lost. We cannot give it back. But we are working hard to make it up to you in the future updates.

Sincere apologies and thanks everyone for understanding.
Bartek

I'm not mad at you, so please don't take my post as that. I don't mind playing for a couple of hours to get my progress back (I really enjoy this game).

I'm sorry for all the people that are crucifying y'all right now. There was a bug, and you have tried everything you can to fix it, and I appreciate that, a lot. It means something to me that you guys are listening to our feedback, and doing your best to fix the bugs that have gotten through.


(PM sent regarding the issue that happened to me)
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  #790  
Old 09-05-2012, 01:07 AM
Vovin Vovin is offline
Senior Member
iPhone 6, iOS 8.x
 
Join Date: Nov 2009
Location: Germany
Posts: 8,250
Default

Quote:
Originally Posted by ArsThanea View Post
Hello guys,

Sorry I didn't respond to your posts in last couple of days, but we have plenty to do after 1.01 patch. Basically we were trying to keep calm (it wasn't easy as you can imagine).
Under pressure of "nostring" and inapps bugs we fall into "hurry up" trap and now we are suffering for our haste. But we still don't give up and try to make it right. And we need more time for this.

Few words of explanation:
What we do after instaling update 1.01: we copy save from unsafe location to another (safe) location. Most of players can continue to play with no problems, but again on some of your devices saves are not being copied correctly. It was the only option to save players progress . And again... it worked on our devices as far on Chillingo QA. Again group of 75k devices/players who updated the game proved that you cannot be sure. Some of you got corrupted save and cannot even start game. The only option with such case is to delete and install game again.

Right now our devs are working 12-14h a day to rewrite huge portion of the code. We've already corrected most of bugs given by you on this forum, and on our FB profile:
- Tools problem
- Crashes on iPod 4g
- methane explosions
- no more moves with butcher
- long loading time at starting the game
- and few other minor bugs

What is good, that after installing update 1.01, (if your save was copied correctly) you are safe. We eliminated nostring bug as far as inApps which are working correctly.
With upcoming patch 1.02 everything will work faster and most likely without crashing.

What's bad - we have a lot of frustrated players who punishes us in comments. I understand this. It's not about 0.99$ but about your time you've lost. We cannot give it back. But we are working hard to make it up to you in the future updates.

Sincere apologies and thanks everyone for understanding.
Bartek

Hey, it's cool to see that you're working hard on the update and you brought the things, as they were, to our attention. I'd suggest you to take your time to get things fixed. And I know it is hard to be under the pressure of nasty bugs (and nasty players who which never wrote a single line of code in their entire lives).
Some people complain on a daily base and can't wait for the update... and wonder after that, that the demanded fix might be broken.

Last edited by Vovin; 09-05-2012 at 02:02 AM..
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