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Testflight Help Please. App stuck at waiting.

12-04-2013, 04:34 AM
#1
Joined: Sep 2013
Location: uk
Posts: 3,309
Testflight Help Please. App stuck at waiting.

Hi,
I'm trying to beta test some apps and I'm having trouble installing the builds, it gets stuck on waiting after I've pressed install and I can't see what I'm doing wrong.
I've installed the profile and have tried installing from Safari, the app and my email and the same thing happens. I've got over 1gb free so I don't think space is the issue. I've reconnected my device several times.
I have a total of three apps to test and one of them has a grey install button but when I click on it it turns green like the others.

Is there anything else I can do or should I just give up?
12-04-2013, 04:46 AM
#2
Joined: Nov 2012
Location: ID
Posts: 1,561
you should install it directly from your device. make sure you have test flight profile installed at your device, also the provision profile from each app. if you still get any problem try to contact the dev and asked the best solution from them.

or you can install it manually using iphone configuration utility. Download the profile and the ipa file first into your dekstop/ pc. Then connect your device to iphone configuration utility, open the profile and ipa file, then instal it into your device. If this still give you the same result. I think there's a problem with your device.

Game Center ID: copaeci

12-04-2013, 05:23 AM
#3
Joined: Sep 2013
Location: uk
Posts: 3,309
Quote:
Originally Posted by copaeci View Post
you should install it directly from your device. make sure you have test flight profile installed at your device, also the provision profile from each app. if you still get any problem try to contact the dev and asked the best solution from them.

or you can install it manually using iphone configuration utility. Download the profile and the ipa file first into your dekstop/ pc. Then connect your device to iphone configuration utility, open the profile and ipa file, then instal it into your device. If this still give you the same result. I think there's a problem with your device.
Thank you very much, I have done everything in the first paragraph but will try the stuff mention in the second. Where do I get iPhone configuration utility? How would I do load the IPA and profile on my desktop? Thanks again for the help.
12-04-2013, 05:26 AM
#4
Joined: Nov 2012
Location: ID
Posts: 1,561
Quote:
Originally Posted by cloudpuff View Post
Thank you very much, I have done everything in the first paragraph but will try the stuff mention in the second. Where do I get iPhone configuration utility? How would I do load the IPA and profile on my desktop? Thanks again for the help.
Open the build email via your PC, it'll give you the instruction to download it manually. For the iphone configuration utility, you download it by search it via google

Game Center ID: copaeci
12-04-2013, 06:04 AM
#5
Joined: Sep 2013
Location: uk
Posts: 3,309
Quote:
Originally Posted by copaeci View Post
Open the build email via your PC, it'll give you the instruction to download it manually. For the iphone configuration utility, you download it by search it via google
Hi thank you very muc for your help, I've now got the app installed using the method you described, sadly it crashes on start up, could that have been what cause the install problems?

Thanks again, really appreciate it.
12-04-2013, 07:25 AM
#6
Joined: Nov 2012
Location: ID
Posts: 1,561
Quote:
Originally Posted by cloudpuff View Post
Hi thank you very muc for your help, I've now got the app installed using the method you described, sadly it crashes on start up, could that have been what cause the install problems?

Thanks again, really appreciate it.
hmm, i don't know for sure. However, try to restart your ipad may be the crashes caused by low memory. also sometimes there's a case where you can't install the build though you have tried to install it manually. I ever experienced that too.

Game Center ID: copaeci
12-04-2013, 11:37 AM
#7
Joined: Dec 2013
Location: Kirkland WA
Posts: 15
I've seen profile errors cause them to crash on startup too even though they installed just fine.

So ... probably gotta check everything =/

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12-04-2013, 02:56 PM
#8
Joined: Sep 2013
Location: uk
Posts: 3,309
Quote:
Originally Posted by Vanin View Post
I've seen profile errors cause them to crash on startup too even though they installed just fine.

So ... probably gotta check everything =/
I'm thinking it must be a profile error now as I've got all my beta apps working apart from this one, I notice that when I go to the apps in testflight this one in particular has a grey install button and it doesn't turn green until I install the profile, which was already installed.

I'm confident it's not my device now anyways as I've got the others working with the configuration utility. I've learnt a lot today, thanks