Support our Sponsors:

Go Back   Touch Arcade > Other > Lounge

Reply
 
Thread Tools Display Modes
  #1  
Old 07-18-2014, 10:08 AM
Mene Mene is offline
Senior Member
iPad Air, iOS 7.x
 
Join Date: Mar 2012
Posts: 1,739
Default Apple refund policy?

Hi all.

Okay before I start I want to make it clear I'm not moaning or complaining, I'm just puzzled/curious and would like clarification.

I bought Dragon Quest VIII when it hit the App Store but almost immediately I had huge issues with controlling the camera, so the 14 game has had like 2-3 hours total put into it. Fair enough

Then I buy Monster Hunter using my last App Store credit and again I have serious issues with the camera (mainly due to me and my disabilities, not bad programming) and after playing the game and doing 6-7 of the 2 star quests I hit a point where I cannot continue (tried over 200 times.. No really)

So with things being very tight atm I applied to apple for a refund on MH because I can't play it anymore. (Worth a try huh?)

I got a email which told me the refund was refused. Okay, fair enough.

But what bugs me is my friend downloaded DQVIII and MHFU and indeed did get refunds for BOTH games. (I didn't believe him, so he showed me the emails) and what's more.. He still has both games installed on his ipad and plays them!!

I'm just curious about what is a valid reason for a refund and what is not. He said both times he emailed apple and said the game wasn't what he expected and he got refunded.

I'm not bitter, just confused.
Reply With Quote
  #2  
Old 07-18-2014, 10:33 AM
cloudpuff cloudpuff is offline
Senior Member
iPad mini, iOS 7.x
 
Join Date: Sep 2013
Location: uk
Posts: 2,631
Default

I have no idea what their policy is as it seems experience on refunds vary from person to person.

I don't think it's right that that the refunded app can be kept and it's also possible to get the updates too.

I was refunded for a game once when I pointed out it was in the wrong category on the store, it was a great game, just not suitable for 8 year olds as the App Store said. At no point in my contact with apple did I ask for a refund, they just did it.

I requested one for another game that didn't work, it was around a year ago it was listed as supported for my device but then dev said it wasn't after I purchased, I was refunded for that and the game has recently been fixed but I'm unable to repurchase as it's in my purchase history and my conscious won't let me reinstall it as I was refunded.
Reply With Quote
  #3  
Old 07-18-2014, 11:07 AM
paulkane paulkane is offline
Senior Member
iPad (3rd Gen), iOS 6.x
 
Join Date: Sep 2012
Location: Denver
Posts: 327
Default

Quote:
Originally Posted by cloudpuff View Post
I have no idea what their policy is as it seems experience on refunds vary from person to person.

I don't think it's right that that the refunded app can be kept and it's also possible to get the updates too.

I was refunded for a game once when I pointed out it was in the wrong category on the store, it was a great game, just not suitable for 8 year olds as the App Store said. At no point in my contact with apple did I ask for a refund, they just did it.

I requested one for another game that didn't work, it was around a year ago it was listed as supported for my device but then dev said it wasn't after I purchased, I was refunded for that and the game has recently been fixed but I'm unable to repurchase as it's in my purchase history and my conscious won't let me reinstall it as I was refunded.
Wow, I didn't even know refunds existed!
Reply With Quote
  #4  
Old 07-18-2014, 12:37 PM
Crichton333 Crichton333 is offline
Member
 
Join Date: Mar 2014
Posts: 96
Default

You may want to word your refund request correctly because the people at Apple who read the request have to check their paper with all the allowed circumstances in which they can allow it.

Just hit the keywords of "the app was misleading" or "false advertising", "not working on my device". You get the picture.

Dont write "Hi my name is Ross, I was just wondering if I could get a refund, please and thank you."
Reply With Quote
  #5  
Old 07-18-2014, 01:51 PM
Gov Gov is offline
Banned
iPhone 5s, iOS 7.x
 
Join Date: Jun 2013
Posts: 2,264
Default

If you make a backup of the IPA, you can still install a game in your device. I found this out by accident, when I got refunded on a game (in less than 1 minute) but I remember then going in my PC and seeing the backup. The only thing is... If you lose the IPA file... You can't download again from purchase history. It will show the original price.
Reply With Quote

Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Copyright 2012, TouchArcade.com, LLC.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2008 - 2011, TouchArcade.com. Privacy Policy / DMCA Copyright Agent