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Apple app refund question

10-11-2014, 08:55 AM
#1
Joined: Aug 2014
Posts: 24
Apple app refund question

So recently I spend money on Castaway Paradise, and long story short, the tech support wasn't that good. It was the starter pack 5:99 which i didn't get due to a crash but the money went through.

Been sending emails first one came straight away. Second was 1 day and 12 hours to wait for. And they only could compensate me now though Paypal. Since I don't trust Paypal at all, I thought I may as well ask apple for refund.

The support guy said.

"We do not recommend players to ask Apple for refunds, because once you have had a refund from Apple, they won't allow you to update the game anymore."


From one of the emails I got. So I'm asking anyone on here, if anyone makes a refund to an IAP for a game, won't apple give you the updates for that game any more? To be honest I never heard of this since this is the only app I have had this problem with.

Lastly don't pay the monthly VIP if you are playing this game. seriously the worst support I have had on in apps.
10-11-2014, 09:08 AM
#2
Joined: Sep 2011
Posts: 4,269
Quote:
Originally Posted by JakConstantine View Post
seriously the worst support I have had on in apps.
Quote:
Originally Posted by JakConstantine View Post
Been sending emails first one came straight away. Second was 1 day and 12 hours to wait for. And they only could compensate me now though Paypal.

10-11-2014, 02:19 PM
#3
Joined: Aug 2014
Posts: 24
Lol ok...I was just wondering if it effects future updates like the person told me.
10-11-2014, 05:02 PM
#4
Joined: Jul 2012
Posts: 7,700
I got a refund for an app, but didn't delete it. I still get the updates
10-11-2014, 08:20 PM
#5
Joined: Sep 2013
Posts: 2,597
This would be a refund for an IAP which wouldn't effect updates.
The guy is telling you that because they don't want you to tell apple the truth.

Give them an ultimatum.

Tell them they have 24 hours to issue a refund to your card, which is the way you payed and the way you should get refunded, or you will have no other recourse but to contact your bank and request a chargeback.

Companies hate chargebacks. That should do the trick.
10-12-2014, 02:51 AM
#6
Joined: May 2013
Posts: 1,501
Yep, I agree. Refunding an IAP doesn't affect updates at all so go ahead. Only if you want to being refunded for a paid app. I did this once and since then the app wasn't listed in my purchase history anymore but as it seems even that gets handled differently for some users.
10-12-2014, 05:04 AM
#7
Joined: Sep 2013
Posts: 2,597
If you are refunded for a paid app it will stay on your device with full functionality until it is uninstalled. If it is uninstalled you can not reinstall it without repurchasing it. As far as updates go as long as it is still on your device then I'm almost positive you can still update the app (but clicking update could possibly take you to an iTunes log in prompt to actually purchase the game).
10-12-2014, 11:07 AM
#8
Joined: Nov 2013
Location: New Orleans, Louisiana
Posts: 2,263
Odd, I've refunded an app and was still able to download it later.
Apple should just add a button to refund apps but for less.

But for more serious problems, such as not working at all, that should be where you call support.

I really don't know what apple does with this.

Even angels cast shadows...

Last edited by Anonomation; 10-12-2014 at 11:11 AM.
10-12-2014, 07:51 PM
#9
Joined: Sep 2013
Posts: 2,597
Quote:
Originally Posted by Anonomation View Post
Odd, I've refunded an app and was still able to download it later.
Apple should just add a button to refund apps but for less.

But for more serious problems, such as not working at all, that should be where you call support.

I really don't know what apple does with this.
There is a button...unless you misuse it.
When you get your email receipt for an app, you can click report a problem. After you report the problem you can click request refund. They automatically refund your account, unless they think you're misusing this feature, at which point it will no longer be available.