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It's time I shared this, what happened to my app...Apple?

06-02-2015, 07:55 AM
Joined: Mar 2014
Location: UK
Posts: 168
It's time I shared this, what happened to my app...Apple?

Ok I'm fed up with getting sideways looks from people because I wear my heart on my sleeve, so here's my story:

Back in 2011 I released my first iOS app 'BubbleSand', it had been in development for the best part of a year.
After just one day of being featured in New & Noteworthy it vanished from that list, but far worse was apparent: The app's icon had magically changed to a placeholder.
Now we all know that it is *impossible* for a developer to change a single thing on The App Store (TAS), only iTunes Connect (ITC) can do this.

THIS is the orignal icon:
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THIS is what ITC chaged it to (circled) nuking my app to absolute oblivion, the bottom icon is what I suggested they change it to if they "couldn't find the original". :|
(also this is the exact screenshot that I sent to ITC, and was fobbed off to contact iTunes instead (essentially the music store people), who bounced me back to ITC who ignored me.
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THIS is what I ended up with after pushing updates, never to recover from the detrimental effects of Apple's blow:
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Here is the only review the app recieved, that was once the first update was approved a week later: appadvice.com/appnn/2011/04/bubblesand-zen-app-relax

tl;dr I am a small guy, Apple are big guys, but I will continue fighting back against this attack even 4 years later. Watch this space.
06-02-2015, 08:12 AM
Joined: Nov 2014
Location: China / Canadian
Posts: 605
Send a message via Skype™ to 1stSPIN
Don't let things like that get you down. Things will balance out with each game you publish. Sometimes you get some bad breaks and sometimes you get some good ones. But let them know they did you wrong. Good luck with your game.

06-02-2015, 10:37 AM
Joined: Mar 2014
Location: UK
Posts: 168
Oh they know they did wrong.

Since posting this thread: iCloud email gone down, unable to view Sales in iTC...and they've owed me six quid for a few months... as for an apology, I still demand one because it did get me down, it did ruin my career and it most certainly did ruin my life and my children's. It is an outrage they just ignore a serious matter, so what if I'm a minority, maybe I stopped it happening to someone else is my only compensation...well that's something I suppose, but yeah I'm mad at Apple. F'n so.
06-02-2015, 10:57 AM
Joined: Feb 1983
Location: Barcelona
Posts: 1,268,988
If you think the icon was the sole reason why this app failed you need a serious reality check.
06-02-2015, 02:49 PM
Joined: Mar 2014
Location: UK
Posts: 168
Not what I think, just that the change from original icon to placeholder halted the momentum to a halt. It changed everything I did after, causing a fallout with the musician even. I think if that downer never happened then I would have continued developing with the love attitude that I put in to that one, it took me 2 years from that day to start a new project with the same love. I just feel mad that they dismiss me as a person.
06-02-2015, 03:14 PM
It may well have failed anyway, but I think it's a safe bet that his app showing up with an all-black icon (and some text) pretty much ensured it the quiet death. That being said, I'm not sure how this could be Apple's fault. Apple don't have humans manually installing app icons - the icons that show up in the AppStore and on iTunes are all driven by metadata packaged on itunesconnect and within the app.

Originally Posted by Eli View Post
If you think the icon was the sole reason why this app failed you need a serious reality check.
06-02-2015, 03:19 PM
Joined: Feb 1983
Location: Barcelona
Posts: 1,268,988
Something we see all the time is developers reaching for any reason to rationalize their failure beyond "My app just wan't that great." It's way easier to blame everyone and everything else than critically analyze your own work.
06-02-2015, 03:55 PM
Joined: Mar 2014
Location: UK
Posts: 168
Please, don't misunderstand, it was my first app on iOS and I didn't expect the front cover to be 'not printed'. I reached out to Apple to get them to fix it and they just kept sending me to a different department, eventually I see the only way to fix their malfunction was to do it myself by submitting a premature update for review.

The whole app would have gone a different and better way if I didn't kid myself that Apple did it for a reason to do with the app, whatever that might have been. I said to myself and the musician that we have to change everything, I set about changing everything but the musician was determined not to "remove drums" for a more relaxed ambience, while I was working non-stop to scrape any kind of recovery I could. All the time I still couldn't get a reply from anyone at all at Apple.

These things do effect us as human beings, it has nothing to do with what might have been, it is to do with the downright rude treatment of not even admitting it was their store that was borked, or that some worker was being a prat.

Since then I released another "shit" app, though the 2nd one actually was shit. And it was made with a shit attitude that Apple left the bitter taste for so long and still don't acknowledge their activity and lack-of when it came to my blank front cover. They did not and do not care tuppence.
06-02-2015, 03:56 PM
Joined: Aug 2013
Posts: 1,065
You could of just pulled it from the store and rereleased it under a different name.

Please follow me on twitter @JamesDestined I post lots of development from both my game creation and professional development.
Time to measure - Brain challenge https://itunes.apple.com/us/app/time...820864672?mt=8
The light box, can you solve it (free) (on google play too)
06-02-2015, 04:00 PM
Joined: Mar 2014
Location: UK
Posts: 168
That's what I did with the second app and they rejected it. Took me another 3 months to get my hands on a Mac, I didn't bother uploading by then. I've written off all my old stuff, my iOS Developer Account expires this year and I've made like ten bucks. It will be the second time I've not been able to afford to renew the account.

I am sure that I would have been able to renew my account if Apple didn't poo on it.