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Refund for games?

09-24-2015, 08:53 AM
#1
Joined: Jan 2015
Location: Liberty city
Posts: 2,761
Refund for games?

UPDATE:
I emailed apple and got this refund but still don't know how it was even purchased

I was wondering if their was a way to get a refund for a game on the App Store . On my kids tablet they somehow downloaded a $15 app but no one knows how they got it because they absolutely don't know the password and when i found out you can get a refund from iTunes I hit report and sent a message then it says can't refund for this app. Well why not. Anyone help?

Last edited by Jayg2015; 09-25-2015 at 08:55 AM.
09-24-2015, 11:54 AM
#2
Joined: May 2012
Posts: 3,626
I usually get refunds from my email bill or search iTunes refunds and speak to an advisor online and they have never said no yet.

You know that people can make purchases without a password for 15 minutes after it's been entered right?
09-24-2015, 04:14 PM
#3
Joined: Jan 2012
Location: Philippines
Posts: 22,193
Quote:
Originally Posted by ste86uk View Post
You know that people can make purchases without a password for 15 minutes after it's been entered right?
Not true anymore.

I believe it was in iOS8.4 that when purchasing something for the first time with the current apple id on the latest iOS version, it will ask if you want the 15-minute single password window, or if you want to be asked the password each time you attempt a purchase.

Exact-Psience My 2014 Top 10 Games of the Year: Monster Hunter Freedom Unite, Hearthstone, VVVVVV, Battleheart Legacy, Wayward Souls, Bug Heroes 2, Powerpuff Girls Defenders of Townsville, Deep Loot, Monument Valley, Bioshock Honorable Mentions: Traps N Gemstones, Bardbarian, Goblin Sword
09-25-2015, 02:09 AM
#4
Joined: May 2013
Posts: 1,501
Yep but that doesnt make it less true.
09-25-2015, 04:11 AM
#5
When does it say it was purchased? There is a 15 days window for refunds
09-27-2015, 05:09 PM
#6
Joined: May 2012
Posts: 3,626
Quote:
Originally Posted by Exact-Psience View Post
Not true anymore.

I believe it was in iOS8.4 that when purchasing something for the first time with the current apple id on the latest iOS version, it will ask if you want the 15-minute single password window, or if you want to be asked the password each time you attempt a purchase.
You know while I was writing it something was niggling me thinking it changed but I have mine so it doesn't always ask so forgot. Although I chose for it not to require passwords for free apps and it still keeps asking for them.