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Scopely: A Dev That Doesn't Care & How to Beat Them

05-09-2016, 01:50 PM
#1
Joined: May 2016
Posts: 7
Scopely: A Dev That Doesn't Care & How to Beat Them

"...we also need to create things people care about.” - Walter Driver, Scopely Chief Executive | Wall Street Journal Online, Sept. 2, 2015

Is this guy for real?

Many of us who've played The Walking Dead: Road to Survival have experienced the frustrations of dealing with Scopely, a company that's only out to take your money without providing you with the gaming experience that you're paying for. And for those of you who don't pay to play, think of all the hours you've dropped into a game behind a dev that could care less about you.

HOW SCOPELY IS CHEATING YOU
  1. Poor odds on "winning" characters or gear that you're spending real money on; I mean, if I pay money, I should get "something" that's not garbage, right?
  2. An endless array of Scopely generated bots, designed to beat your team (especially) during raid competitions and sucker you into buying energy refills
  3. Tech support or better yet, a lack there of; here's a company that should invest in some money to hire competent employees or better yet, outsource to another country--we'd all be better off
  4. Loss of game progress, items, research, without fair compensation or reimbursement...

WHAT THEY DID TO ME

Before you prejudge me, know that I am a higher level player, having invested months of grinding and hundreds of dollars in the game before I wised up.

So here's where things went bad. Like a good little boy, I spent my time completing levels and upgrading characters, many of which I spent countless "pulls' and coins to get. After dropping continues to pass level 13 (the first time), I log back in the next day and I immediately see I'm on level 1. Wow. No big deal, I contact Scopely support and they respond promptly after 3 days of me panicking. By this point, I've expended enough world energy plus paid refills to get me back to level 7. Their reply? Clear your cache, restart, check again, uninstall the game, reinstall, and it should be fixed. OR... the classic, "if you're linked with Facebook, all your progress will come back when you log in. Without really listening to my repeated pleas, they close the ticket. And I have to start over with another Scopely moron whose only value of support are poorly-crafted form emails.

OK, I START OVER. CAN'T POSSIBLY HAPPEN AGAIN

But it did. I reach stage 19, log back in and... lo and behold... level 1 again. After the first time, I started taking screenshots in case the issue happened again. So I sent those to Scopely. After three more days of waiting for tech support to get back to me, I received a "thanks for bringing this to our attention, but since it's isolated, there's nothing we can do for you." WHAT??!? "We've passed your issue along to our developers and they'll look into it." WHEN??!?

On top of that, I've lost items and research. I've researched Elite Training three times! That's over 1.5 million food and 13 days wasted, and I STILL DON'T HAVE IT!?

No replies from Scopely since.

HOW TO FIGHT BACK

Scopely is no different than any other company. Bad Social Media means loss of profits. Imagine one potential paying gamer reading your post on Facebook, or your tweet, or your Google Play review, and not downloading another Scopely game designed to cheat you out of money... what's the potential loss there? Maybe a few hundred over a year? No big deal.

But imagine 1,000 potential paying gamers reading your negative review and passing on the dev... that's tens of thousands a year.
  1. Post a negative review on Google Play or Apple's App Store
  2. Post a comment on their Facebook page and be sure to write a review
  3. Tweet @scopely using #scopely so others can find what you're saying
  4. Hit up some reputable blogs like Touch Arcade and let other gamers know to stay away

REFUND YOUR PURCHASE

AND, all is not lost for you, my friend. If you've given money to Scopely or any other dev that hasn't given you what you've paid for, take your money back.
  1. Go to play.google.com and login
  2. Click the "My account" link on the left
  3. Select a Scopely transaction and click "Report a problem" in the dropdown menu
  4. Select an option and enter an explanation
  5. Profit. Google will refund your money in most cases, almost instantly

Scopely had an award-winning game in the makes here with The Walking Dead. But Robert Kirkman and Walter Driver are sleeping on beds of your hard spent money, and laughing all the way to the bank.

These guys don't want to listen, so it's up to you to make them.

Last edited by THEMAHA; 05-09-2016 at 02:06 PM.
05-09-2016, 02:03 PM
#2
Joined: Jan 2014
Posts: 475
I mean... That's the thing. These big Branded or AAA (I can't believe I'm saying that for mobile but you know the type. The candy crush, the angry birds, etc) the freemium free to play stuff... Most of it is out for your money. If you have to regularly invest more then say a couple dollars in the game say... Per week, that may be a problem.z and hundreds of dollars? On a few months? Rsally now?

05-09-2016, 02:21 PM
#3
Joined: May 2016
Posts: 7
The Walking Dead is highly addictive--it's actually a very well done game. But I'm only willing to pay for what I get, not what I don't. Odds are one thing but losing progress that you've earned is totally different.
05-09-2016, 02:49 PM
#4
Joined: Jan 2014
Posts: 475
Quote:
Originally Posted by THEMAHA View Post
The Walking Dead is highly addictive--it's actually a very well done game. But I'm only willing to pay for what I get, not what I don't. Odds are one thing but losing progress that you've earned is totally different.
Hundreds of dollars... In a free to play game... Just saying, it's a bit ridiculous to think about.
05-09-2016, 02:51 PM
#5
Joined: May 2016
Posts: 7
Yes, but I didn't make the term "pay to play." Devs realize that gaming is highly competitive. I mean, the point is to win, isn't it? So those who want to advance faster or farther are willing to pay--and that's why devs are designing more and more games this way now. Even Microsoft is doing it with Windows 10.

Last edited by THEMAHA; 05-09-2016 at 02:54 PM.
05-09-2016, 03:26 PM
#6
Joined: Jan 2014
Posts: 475
Quote:
Originally Posted by THEMAHA View Post
Yes, but I didn't make the term "pay to play." Devs realize that gaming is highly competitive. I mean, the point is to win, isn't it? So those who want to advance faster or farther are willing to pay--and that's why devs are designing more and more games this way now. Even Microsoft is doing it with Windows 10.
Actually... I'd strongly disagree. Free to play is designed, for these games, to make progress slow. Extremely slow... Unless you pay money. It's literally pay to play, just disguised as 'hey you can 'technically' play but it's super slow'. That's a huge part of mobile I hate and is why I can never be ok with mobile 'beating' or taking over consoles. If it happens, I know a lot of people will quit gaming and gaming as a whole will go into some very dark times.
05-09-2016, 03:34 PM
#7
Joined: May 2016
Posts: 7
Free to play and pay to play are different sides of the same coin. So I think we're actually saying the same thing. But the point of the post is not to dispute the semantics of paying money on a free game, it's to potentially remedy what happens when you're not fairly compensated when you do, and hopefully cause the developer to start putting support behind their product.
05-09-2016, 03:43 PM
#8
Joined: Jan 2014
Posts: 475
Quote:
Originally Posted by THEMAHA View Post
Free to play and pay to play are different sides of the same coin. So I think we're actually saying the same thing. But the point of the post is not to dispute the semantics of paying money on a free game, it's to potentially remedy what happens when you're not fairly compensated when you do, and hopefully cause the developer to start putting support behind their product.
I guess what I mean is, why should they bother? It's shitty of them, I agree with that completely but if they really don't care, which it seems they don't, then they won't fix it. There's plenty of other people who are putting in money and as long as they're ok, as long as the general populace is happy, no use in fixing it. I know, this is an extremely pessimistic thing to say but it's kinda how I see companies like this...
05-09-2016, 04:07 PM
#9
Joined: May 2016
Posts: 7
I couldn't agree with you more. But if I can help someone with the post, I'll feel better about the whole situation.
05-09-2016, 05:26 PM
#10
Joined: Jun 2014
Location: Brazil
Posts: 980
Quote:
Originally Posted by spader623 View Post
Actually... I'd strongly disagree. Free to play is designed, for these games, to make progress slow. Extremely slow... Unless you pay money. It's literally pay to play, just disguised as 'hey you can 'technically' play but it's super slow'. That's a huge part of mobile I hate and is why I can never be ok with mobile 'beating' or taking over consoles. If it happens, I know a lot of people will quit gaming and gaming as a whole will go into some very dark times.
This will also take over console sooner or later, don't worry.

But I think there is always going to have premium games.