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How do you contact iTunes Connect?

12-04-2009, 05:04 PM
#1
Joined: Aug 2009
Location: San Francisco
Posts: 362
Send a message via Skype™ to micah
How do you contact iTunes Connect?

iTunes is messing up my app in the App Store (the icon isn't displaying correctly, I've heard reports of people purchasing it but getting an error when downloading it). I went to developer.apple.com and made my way through their maze to a contact form that I filled out. They told me that they're the iPhone Developer Program people, and I need to talk to the iTunes Connect people instead, and to do that form itunesconnect.apple.com.

So I went to itunesconnect.apple.com and was expecting the same kind of maze, but instead the Contact Us section has absolutely no way to contact them. It's just an interactive FAQ, and none of the options answer my questions or fix my problems.

I just want a phone number or email address. Any ideas?

--=] Insurgent Games website | twitter [=-
Cryptose (TA) - Skeleton Key (TA) - Skeleton Key HD (TA link) - Aeropack (TA)
12-04-2009, 05:10 PM
#2
itunesconnect@apple.com

That is the only email address I have been given. Don't expect a quick response or quick resolution though. It could take a week before getting a response, and it will only be an email to explain they are 'looking into it'.

You've got to be kidding me- it isn't Teh Internets that is locked up, is it? I hope not- that has gotten some press lately.

A ragdoll physics platformer:Flickitty
The artist: randall schleufer
Twitter: @FlickittyiPhone

12-04-2009, 05:12 PM
#3
Joined: Sep 2009
Location: Vancouver, Canada
Posts: 977
Send a message via MSN to MindJuice Send a message via Skype™ to MindJuice
Quote:
Originally Posted by Flickitty View Post
itunesconnect@apple.com

That is the only email address I have been given. Don't expect a quick response or quick resolution though. It could take a week before getting a response, and it will only be an email to explain they are 'looking into it'.
I've also tried sending a message to appreview@apple.com, but they just replied to me and asked me to email itunesconnect@apple.com instead since it was not technically an "app review" question.
12-04-2009, 05:18 PM
#4
Joined: Aug 2009
Location: San Francisco
Posts: 362
Send a message via Skype™ to micah
It is teh internets that's having problems, yes. I don't think it's broken for everyone, but if you look at near the bottom of http://forums.toucharcade.com/showth...=34263&page=10 people are saying they can buy it but get an iTunes error when they try to download it.

Also, I changed the iTunes large image when I went on sale, and even now when searching "teh internets" in iTunes the image doesn't show up in the search results, but does show up when you go to the teh internets page. Before though it was just showing some other image of a broken link.

But thanks, I'll try emailing itunesconnect@apple.com, and I also found phone numbers here http://developer.apple.com/contact/phone.html.

--=] Insurgent Games website | twitter [=-
Cryptose (TA) - Skeleton Key (TA) - Skeleton Key HD (TA link) - Aeropack (TA)
12-04-2009, 05:24 PM
#5
Quote:
Originally Posted by micah View Post
It is teh internets that's having problems, yes. I don't think it's broken for everyone, but if you look at near the bottom of http://forums.toucharcade.com/showth...=34263&page=10 people are saying they can buy it but get an iTunes error when they try to download it.

Also, I changed the iTunes large image when I went on sale, and even now when searching "teh internets" in iTunes the image doesn't show up in the search results, but does show up when you go to the teh internets page. Before though it was just showing some other image of a broken link.

But thanks, I'll try emailing itunesconnect@apple.com, and I also found phone numbers here http://developer.apple.com/contact/phone.html.
As far as I know, those phone numbers don't actually help. They told me to send an email to itunesconnect.

That sucks for Teh Internets. I hope that gets resolved quickly.

A ragdoll physics platformer:Flickitty
The artist: randall schleufer
Twitter: @FlickittyiPhone
12-04-2009, 05:25 PM
#6
Joined: Sep 2009
Location: Georgia
Posts: 314
Hey Micah,
I've actually run into that problem with a few apps in the past few days. Basically you buy the app and try to download and it throws up an error message. I think I've seen three different ones all while trying to download the same app. A few minutes later the problem was gone and I was able to download the app I had purchased. Also, regarding the images. About 3 times a day for the past 3 days I've pulled up a page in the App Store (doesn't matter which page) and one or two of the app icons will be missing. It's been odd. I just assumed it was iTunes itself having a problem and not the specific apps that were bugging the download or missing images in the app store. Maybe your problem is actually a more general iTunes issue?

Just a thought. Good luck!

Q

Quorlan
12-04-2009, 05:39 PM
#7
Joined: Aug 2009
Location: San Francisco
Posts: 362
Send a message via Skype™ to micah
I just talked to someone at Apple on the phone. Apparently yesterday they started making App Store changes that are supposed to take up to 48 hours, and in the meantime specific developers are having issues like this. Everything is supposed to be finished and working like normal by tomorrow, they said, and if it still doesn't work right then I should email itunesconnect@apple.com. Nice and cryptic.

--=] Insurgent Games website | twitter [=-
Cryptose (TA) - Skeleton Key (TA) - Skeleton Key HD (TA link) - Aeropack (TA)
12-04-2009, 05:43 PM
#8
Joined: Aug 2009
Location: San Francisco
Posts: 362
Send a message via Skype™ to micah
Oh wow, and I hadn't realized this before, but the problem effects the App Store on the iPhone too, not just from within iTunes. Right now teh internets is #74 in simulation games. If you look through the simulation games category and get down to teh internets, the icon doesn't show up at all! It's just blank.

--=] Insurgent Games website | twitter [=-
Cryptose (TA) - Skeleton Key (TA) - Skeleton Key HD (TA link) - Aeropack (TA)
12-04-2009, 07:05 PM
#9
Just as a reference, I JUST GOT A REPLY from itunesconnect regarding our fiasco over Thanksgiving. Our game was completely locked up and not downloadable for over 24 hours. Gee, I'm glad it wasn't urgent! (sarcasm)

The reply doesn't even offer a solution- it simply says they are looking into it.

A ragdoll physics platformer:Flickitty
The artist: randall schleufer
Twitter: @FlickittyiPhone
12-04-2009, 07:10 PM
#10
Joined: Oct 2009
Location: lol
Posts: 2,715
Sorry to hear the bad news, but I can't resist to say this
"the internet screwed teh internets"