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Getting app refund - how?????????

04-18-2010, 09:37 AM
#1
Joined: Nov 2009
Posts: 777
Getting app refund - how?????????

How do you get a refund for an app that doesn't work as advertised?
I have followed the proper steps (go into account, purchase history, report a problem etc etc) but nothing gets done and no-one gets back to me. I can't even resubmit the request because it tells me I've already done it!

Not happy.
04-18-2010, 11:12 AM
#2
Joined: Mar 2009
Location: London, UK
Posts: 2,280
Quote:
Originally Posted by bluewomble88 View Post
How do you get a refund for an app that doesn't work as advertised?
I have followed the proper steps (go into account, purchase history, report a problem etc etc) but nothing gets done and no-one gets back to me. I can't even resubmit the request because it tells me I've already done it!

Not happy.
id call up apple, 1-800-MY-APPLE (1.800.692.7753)....its sad that i have that number memorized.

You are not pretty enough to be that stupid.

04-18-2010, 11:23 AM
#3
Joined: Nov 2009
Location: Germany
Posts: 6,457
Quote:
Originally Posted by bluewomble88 View Post
How do you get a refund for an app that doesn't work as advertised?
I have followed the proper steps (go into account, purchase history, report a problem etc etc) but nothing gets done and no-one gets back to me. I can't even resubmit the request because it tells me I've already done it!

Not happy.

It takes a while... normally three days up to a week 'til someone gets back to you.
You need to have patience.

Hi, you seemed to be lost on the Internets.
This is TouchArcade, where 2$ for a game is too much, 5$ is an outrage, and 10$ or more is putting sugar in their car tanks whilst killing puppies.
04-18-2010, 11:25 AM
#4
Joined: Feb 2009
Location: the next whiskey bar
Posts: 5,549
Quote:
Originally Posted by Vovin View Post
It takes a while... normally three days up to a week 'til someone gets back to you.
You need to have patience.
a week?
don't they say that they'd reply within 24 hours? I always got a reply within a day
04-18-2010, 12:13 PM
#5
Joined: Nov 2009
Posts: 777
Quote:
Originally Posted by Vovin View Post
It takes a while... normally three days up to a week 'til someone gets back to you.
You need to have patience.
I logged the request 2 months ago!
Can't use the number quoted, I live in the UK
04-18-2010, 12:18 PM
#6
Joined: Mar 2010
Location: USA
Posts: 150
Yes, I've tried to do the same. Although I have gotten the email within 24 hours, every time they say "i'm sorry, we cannot refund your app based on the information you gave." has anyone actually gotten a successful refund?

Founder and CEO - iTracki.com -- iPod, iPhone, iPad, Mac Apps & News
04-18-2010, 12:30 PM
#7
Joined: Jun 2009
Posts: 754
Quote:
Originally Posted by iTracki View Post
Yes, I've tried to do the same. Although I have gotten the email within 24 hours, every time they say "i'm sorry, we cannot refund your app based on the information you gave." has anyone actually gotten a successful refund?
i have - i managed to fake a 5 dollar refund
04-18-2010, 12:46 PM
#8
Joined: May 2009
Location: Michigan
Posts: 530
Quote:
Originally Posted by Aspargusman View Post
i have - i managed to fake a 5 dollar refund
What did you tell them?
04-18-2010, 12:52 PM
#9
I got a refund on Warpgate HD after I accidentally purchased the iPad version. My own boneheaded mistake, but they were nice enough to make an exception this once.
04-18-2010, 12:53 PM
#10
Joined: Jun 2009
Posts: 754
Quote:
Originally Posted by julzsantana15 View Post
What did you tell them?
i just talked on an on about bugs and crashes and app description errors and such - i didnt expect it to work, but lucky me!