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Best customer support

View Poll Results: Best way to provide support
An e-mail address 4 50.00%
A contact form and a commitment to reply within 24 hours 0 0%
Skype contact or a hotline 0 0%
Forums 7 87.50%
Frequently Asked Questions 2 25.00%
Blog 2 25.00%
Twitter 1 12.50%
Community-based support 2 25.00%
Other 0 0%
Multiple Choice Poll. Voters: 8. You may not vote on this poll
04-27-2010, 06:27 AM
#1
Joined: Mar 2010
Posts: 24
Best customer support

Hey guys!

What form of support is most valuable for a customer?

As for me, forum seems to do well when it's about gaming.

Some people believe that blog enables the closest interaction between the devs and the users.

As for the community-based ways to provide customer support - I'm not sure they will gain popularity in the nearest future. Also the idea is wonderful, it seems too complicated to implement for the small projects. For instance, Tapbots mention having not great experience with the getsatisfaction (http://tapbots.com/blog/business/our-shiny-new-website).

I've attached a poll and I'd be happy to know your opinion. Please comment your vote in this thread. Which devs do provide the best customer support?
04-28-2010, 02:40 AM
#2
Joined: Mar 2010
Posts: 24
Come on guys!! So many devs will read this! Don't you want to help them improve the support?
04-28-2010, 02:48 AM
#3
Joined: May 2009
Posts: 3,839
Hi Crazy Dasie!
Nice thread
This part the the forum is a lil slow, TAers are bz in the upcoming forums asking for the release dates
I think Skype contact or a hotline is not a feasible option as the games cost only $15 or <
However they are worth much more that tht!

Mis-quotes!!!!!!!
Quote:
Originally Posted by GodSon View Post
The bottom two is where you can buy your bottom turrets.
Quote:
Originally Posted by Rubicon View Post
at this point I should say we're not looking for anymore guys