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Is it possible to contact users who leave reviews?

05-26-2010, 01:07 PM
#1
Joined: Apr 2010
Posts: 500
Is it possible to contact users who leave reviews?

Hi,

Does anyone know a way in which you can contact a user who leaves a review on a product? - I've had a review left which (combined with some reviews the chap has done on other products) is simply down to a hardware issue with his device (accelerometer giving rogue feedback).

If I can contact him then I can explain how he turns that side of things off so he can play the game - however I'm at a loss as to how to contact him ... any ideas?

Thanks in advance for your help,

Marc
05-26-2010, 04:26 PM
#2
Joined: Jul 2009
Posts: 317
Quote:
Originally Posted by Marc Vaughan View Post
Hi,

Does anyone know a way in which you can contact a user who leaves a review on a product? - I've had a review left which (combined with some reviews the chap has done on other products) is simply down to a hardware issue with his device (accelerometer giving rogue feedback).

If I can contact him then I can explain how he turns that side of things off so he can play the game - however I'm at a loss as to how to contact him ... any ideas?

Thanks in advance for your help,

Marc
Welcome to the world of iTunes reviews, there is currently no way to contact a user that left a review. I really hope they implement some sort of developer feedback option where you can comment on user's review as a developer.

05-26-2010, 05:30 PM
#3
Joined: Jan 2009
Location: Toronto, Ontario, Canada
Posts: 5,206
Quote:
Originally Posted by lukeca View Post
Welcome to the world of iTunes reviews, there is currently no way to contact a user that left a review. I really hope they implement some sort of developer feedback option where you can comment on user's review as a developer.
This is what has bugged me about their review system. It's very one-sided and doesn't allow the developer to address their own customer base to help their customers out with the problems they're having. I seriously hope they fix this, because it's a fairly significant source of consternation when you get one-star reviews for absurd, novice reasons by users who didn't RTFM. Legit issues are fine, though a review isn't quite the right place to report it, but I see way too many reviews from people who just don't get how to play or use the app, which is not necessarily the developer's fault.

[Relax with Galactic Chill] [Let me tell you a story.]
Currently working on: Music for Spirit Hunter Mineko
05-26-2010, 08:28 PM
#4
Here is a trick that has worked for me on multiple occasions.

Search the user name in google and don't be surprised with a little investigation you might find the real person. It works best when the user has a very unique name.

STR8TS , STR8TS 6X6 , DOMINO DICE , PUZZLE DICE,
CAVEMAN TEST, 1 TO 25, SUDOKU+STR8TS, ZARTE, ABSORB WATER, YOU, TIME SHEET (PHOTO VERIFIED),Office Alarm, Travel weather, dock clock,
05-27-2010, 07:49 AM
#5
Apple is making lots of changes on the Appstore on these days (Top 200, "In the Spolight" / "What's Hot" for Game categories), I really hope they will integrate a way to contact reviewers or to post a comment as a developer, maybe they will announce that during WWDC...

Developer of CrossRoads, Tiny Planet, Kiko: The Last Totem.
Website: www.fabulapps.com
Kiko: The Last Totem: Appstore link
CrossRoads: Appstore link
05-27-2010, 12:30 PM
#6
Joined: Jul 2009
Posts: 317
Yeah, I think commenting on a review would be best, it still lets users anonymously leave their opinions, but gives the developer a way to explain things if the bad review is just some sort of misunderstanding
05-27-2010, 05:27 PM
#7
Joined: Oct 2009
Location: Pokemon World
Posts: 1,661
Quote:
Originally Posted by Marc Vaughan View Post
Hi,

Does anyone know a way in which you can contact a user who leaves a review on a product? - I've had a review left which (combined with some reviews the chap has done on other products) is simply down to a hardware issue with his device (accelerometer giving rogue feedback).

If I can contact him then I can explain how he turns that side of things off so he can play the game - however I'm at a loss as to how to contact him ... any ideas?

Thanks in advance for your help,

Marc

no, that would be considered harrasssment

I wish I hadn't killed that fish
05-27-2010, 05:48 PM
#8
Joined: Feb 2010
Location: Perv, why do you care?
Posts: 1,807
Quote:
Originally Posted by kijib View Post
no, that would be considered harrasssment
Is it you, Kijib? You know if you do something you have to tell a developer or !!!!!!THE DEVIL!!!!!!! will take your soul.
05-27-2010, 06:11 PM
#9
Joined: Jun 2009
Location: Hollywood, CA
Posts: 1,869
Yeah, it's tough. At least on Yelp I believe you can respond to people.

The best thing I think, is to be as clear as possible with your in-game documentation (develop it for people who don't wanna read stuff in mind) and pretty much force that it will be seen. You need to make this as non-annoying as possible.

Otherwise, just have a decent way for your customerbase to reach you (support webpage with an email address setup) and maybe a FAQ on there as well, though for an iPhone game I'd expect most people aren't going to go through to bother since the games feel very disposable.
05-27-2010, 06:13 PM
#10
Joined: Apr 2010
Posts: 500
Quote:
Originally Posted by kijib View Post
no, that would be considered harrasssment
Thats quite possibly one of the strange things I've ever heard - I can contact anyone on numerous forums via. PM's and optionally emails - yet a paying customer who needs help it would be 'harassment' .... ? .....