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Developer Story: Featured then Vanished from App Store

06-12-2010, 10:47 PM
#1
Developer Story: Featured then Vanished from App Store

We’re surprised to find out that our newly released app The Stupid Test 5, that was even featured by Apple in New & Noteworthy vanished from our iTunes Connect account (App Store publisher’s management area). We’re clueless on what is going on and have already contacted App Review team for support but yet to hear anything about it.

What really hurt us is after the extensive marketing campaign that we have operated, the app finally made it into the Top 100 of Entertainment paid app just yesterday. All the effort and money spent is going to a waste even if we get reinstated (we hope to get reinstated).

This is probably something similar to those developers story that we often heard, having their app approved initially only to be pulled out of App Store. But this makes it weird as to our knowledge, even a single app is banned from the App Store for some certain violation should always remain in the “Manage Application” area with a different app status flag.. We can’t really confirm this until we get some sort of notice or reply from Apple. We certainly hope it’s just a system glitch.

Anyone with experience getting their app pulled mind sharing if this is how they pull your app? Or should it remain in Manage Application area regardless of what happen.

Nexx Studio - Indie Game Publisher - Blog | Facebook | Twitter
Dulp - Zig Zag Boom - Sidechain - Warship Solitaire - Bloom Box - Pig Shot - Glow Puzzle - The Idiot Test 3 - and more awesome games!
06-13-2010, 12:54 PM
#2
Was it too close for comfort for The Moron Test and the plethora of other like-apps?

06-13-2010, 03:21 PM
#3
Quote:
Originally Posted by Sinecure Industries View Post
Was it too close for comfort for The Moron Test and the plethora of other like-apps?
I certainly doubt so. The Stupid Test 5 and The Idiot Test 3 that we've both published are both licensed port from the web and even Moron Test was initially built upon a 100% clone of The Idiot Test before they redesigned all the level fix.

Nexx Studio - Indie Game Publisher - Blog | Facebook | Twitter
Dulp - Zig Zag Boom - Sidechain - Warship Solitaire - Bloom Box - Pig Shot - Glow Puzzle - The Idiot Test 3 - and more awesome games!
06-13-2010, 03:31 PM
#4
There's some discussion of this on the Apple developer boards; looks like a glitch.
06-13-2010, 03:35 PM
#5
I got to be pretty lucky to be part of it! App buried, loss of sales, waste of marketing cost.

You got a link to that discussion?

Nexx Studio - Indie Game Publisher - Blog | Facebook | Twitter
Dulp - Zig Zag Boom - Sidechain - Warship Solitaire - Bloom Box - Pig Shot - Glow Puzzle - The Idiot Test 3 - and more awesome games!
06-13-2010, 04:07 PM
#7
Joined: Dec 2008
Location: California, USA
Posts: 2,143
Quote:
Originally Posted by Uptown Arts View Post
There's some discussion of this on the Apple developer boards; looks like a glitch.
Pretty damn big glitch! Wow! And of course Apple can't be held liable for any lost sales or rank etc I'm guessing. I'm staying out of iTunes Connect for now...geez.

Thanks for the heads up though.
06-13-2010, 04:14 PM
#8
@Uptown Arts Thanks for the link to the thread.

Yep, I'm definitely not looking to get compensated in any way. Really just want to know what happened. The only new thing that got into my life lately is having iTunes Connect app installed one day before that happened

Nexx Studio - Indie Game Publisher - Blog | Facebook | Twitter
Dulp - Zig Zag Boom - Sidechain - Warship Solitaire - Bloom Box - Pig Shot - Glow Puzzle - The Idiot Test 3 - and more awesome games!
06-13-2010, 05:27 PM
#9
Joined: Apr 2009
Location: Pennsylvania
Posts: 1,005
I feel your pain. You'll be lucky to get a satisfying answer.
The last time Apple goofed up like this in a way that affected one of my apps, all I got was a generic "the problem should now be fixed" email a few days after they'd quietly fixed the problem.

Quote:
Originally Posted by Grumps View Post
@Uptown Arts Thanks for the link to the thread.

Yep, I'm definitely not looking to get compensated in any way. Really just want to know what happened. The only new thing that got into my life lately is having iTunes Connect app installed one day before that happened
06-14-2010, 02:27 AM
#10
I'm starting to wonder if I should resubmit the app as fresh considering that by least I will be featured again rather than being buried should they recover the app.

Nexx Studio - Indie Game Publisher - Blog | Facebook | Twitter
Dulp - Zig Zag Boom - Sidechain - Warship Solitaire - Bloom Box - Pig Shot - Glow Puzzle - The Idiot Test 3 - and more awesome games!