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i just downloaded a game, it doesn't work on your iphone, what to do now?

07-21-2010, 11:43 AM
#1
Joined: Jun 2010
Posts: 814
i just downloaded a game, it doesn't work on your iphone, what to do now?

can i get a refund or should i try download it again? or notice the dev. to ask if there is a update?
07-21-2010, 01:15 PM
#2
Joined: Jan 2010
Posts: 759
Quote:
Originally Posted by sdmiracle View Post
can i get a refund or should i try download it again? or notice the dev. to ask if there is a update?
Well I hope it wouldnt work on my iPhone since you bought it!

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07-21-2010, 01:19 PM
#3
Joined: Jan 2010
Posts: 3,559
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Quote:
Originally Posted by sdmiracle View Post
can i get a refund or should i try download it again? or notice the dev. to ask if there is a update?
Yes you can get a refund or email the developer. Since it is not compatible with your device, go to Account > Purchases > Find the Game > Click on the transaction > Click "Report Problem"

Then select "Is not Compatible with my device" - And explain your situation.
07-21-2010, 01:19 PM
#4
Joined: Mar 2010
Location: Canada
Posts: 1,548
Quote:
Originally Posted by sdmiracle View Post
can i get a refund or should i try download it again? or notice the dev. to ask if there is a update?
What game? Also what device do you have and what version software is installed?

Some games don't work on all devices, I think if you try to purchase a game through the App Store on your device it will actually tell you the game is not compatible basically preventing you from purchasing an App that won't work with your device however, if you purchase through the App Store on your computer there is no way to know. Some games require the 3rd Gen devices to run the software or they may have a update require such as the new 4.0 update.
07-21-2010, 01:19 PM
#5
Joined: Jul 2009
Location: Where the Grass is Green and the Girls are Pretty
Posts: 2,740
Just check your email later and you'll get a receipt from Apple with whatever you bought on it. Click on report a problem on the receipt and ask for a refund.

Gamecenter: Will090
07-21-2010, 01:23 PM
#6
Joined: Mar 2010
Location: Canada
Posts: 1,548
Wait, everyone here is just assuming it isn't compatible first.

Check to make sure that the game can't run on your device before trying to go for a refund. Often times people complain that a game won't work on their device yet all they have to do is power off the device and start it back up to get it to work.
07-21-2010, 01:38 PM
#7
Joined: Feb 2010
Location: Swansea, UK
Posts: 8,376
Have a good cry.

Invaders Must Die.
07-21-2010, 10:09 PM
#8
Joined: Jun 2010
Posts: 814
Quote:
Originally Posted by Drucifer View Post
What game? Also what device do you have and what version software is installed?

Some games don't work on all devices, I think if you try to purchase a game through the App Store on your device it will actually tell you the game is not compatible basically preventing you from purchasing an App that won't work with your device however, if you purchase through the App Store on your computer there is no way to know. Some games require the 3rd Gen devices to run the software or they may have a update require such as the new 4.0 update.
it is dark void zero on 3g
I checked before i buy the game and they didn't mention about anything about the compatibly in the store.
07-21-2010, 10:12 PM
#9
Joined: Jun 2010
Posts: 814
Quote:
Originally Posted by Drucifer View Post
Wait, everyone here is just assuming it isn't compatible first.

Check to make sure that the game can't run on your device before trying to go for a refund. Often times people complain that a game won't work on their device yet all they have to do is power off the device and start it back up to get it to work.
i did try that a few times already, now i am trying to delete it and download it again, i hope it works.

and i really don't see people complaining about this game isn't compatible, so i assume it is my problem.
07-21-2010, 10:54 PM
#10
Joined: Sep 2008
Location: Canada
Posts: 2,799
Quote:
Originally Posted by sdmiracle View Post
it is dark void zero on 3g
I checked before i buy the game and they didn't mention about anything about the compatibly in the store.
Dark Void Zero works just fine on my iPhone 3G.