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Please help! How can I get a refund for an app??

04-09-2011, 05:30 PM
#1
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Please help! How can I get a refund for an app??

Ok so I just by accidently purchesed aralon on my 2nd generation touch! How can I get a refund?? I really want my 10 bucks back!!!!

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04-09-2011, 05:44 PM
#2
Maybe you will get lucky - but in their policies it clearly states that they will not refund due to purchases for the wrong device - it's on the new terms and conditions. But doesn't hurt to try.

Get the receipt, there is a section (somewhere - it's not in front of me) to report a problem. Select the reason you want a refund and fill in all information it asks for. You might get a nice customer service person that takes pity on you.

04-09-2011, 05:45 PM
#3
Joined: Dec 2010
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Not sure if it would work, but you could try contacting iTunes Support directly:

http://www.apple.com/support/itunes/

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04-09-2011, 06:12 PM
#4
Joined: Nov 2010
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If I'm not mistaken, Aralon runs perfectly fine on a second generation device.
04-09-2011, 06:13 PM
#5
Joined: May 2010
Posts: 975
Go to your purchase history in itunes and it will list all your recent purchases. Just to the left of the price you will see a link that says "Report a Problem"

Edit: If possible its always a good idea to purchase apps on the device you will be using as I believe a msg will pop up stating that it wont work on the device and prevents you from buying it

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04-09-2011, 08:01 PM
#6
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What my Problem is accidently purchesed it. I bought atari greatest hits before so i entered my password. Then when i saw aralon I saw it was not supported for 2nd gens so i wanted to see if it was because Of open gl 2.0 so i hit buy. I forgot I bought atari before so it started downloading. I'll see if it runs if it doesn't I'll do the refund... I really wasnt interested in purchesing but I guess I'll try it.....

Add Me on Gamecenter/Steam: Fireball926
04-09-2011, 08:11 PM
#7
Joined: Feb 2011
Posts: 190
Click on the top right of itunes where it has your username and balance, and click account.

Go to purchase history and find the purchase for Aralon and click report a problem at the bottom of the page, then click the report a problem thing next to the Aralon purchase. Then choose your problem and write a message.

This worked for me once, so you should try it out.

EDIT: Say you inadvertedly purchased the product, and illustrate how it happened.
04-09-2011, 08:35 PM
#8
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Ok did as said above. Wishing for the best! Thanks guys I really miss that 10 bucks

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04-09-2011, 08:54 PM
#9
Quote:
Originally Posted by Fireball926 View Post
What my Problem is accidently purchesed it. I bought atari greatest hits before so i entered my password. Then when i saw aralon I saw it was not supported for 2nd gens so i wanted to see if it was because Of open gl 2.0 so i hit buy. I forgot I bought atari before so it started downloading. I'll see if it runs if it doesn't I'll do the refund... I really wasnt interested in purchesing but I guess I'll try it.....
If it was via your iPod (assuming so since you mention the IAP and all) then the device won't let you buy a game that is not compatible with it. So I dunno, even if it says not compatible with 2g - if it let you download it via the device, it must somehow be ok.
04-09-2011, 08:59 PM
#10
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Quote:
Originally Posted by New England Gamer View Post
If it was via your iPod (assuming so since you mention the IAP and all) then the device won't let you buy a game that is not compatible with it. So I dunno, even if it says not compatible with 2g - if it let you download it via the device, it must somehow be ok.
Yes but the thing is I don't want it. I thought it was a open gl thing so I wanted to check next thing I know boom downloading. I've never really had an intentions of buying it and don't want it

EDIT: to think of it I don't really need help anymore so mods feel free to delete this thread

Thanks all for the help really appreciate it

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Last edited by Fireball926; 04-09-2011 at 09:47 PM.