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Apple review team make something wrong

04-14-2011, 04:16 AM
Joined: Feb 2009
Location: Ulyanovsk, Russia
Posts: 204
Apple review team make something wrong


i'm Evgeny Tormozov - CEO DeluxeWare
We very old mobile software developers.
I want share one problem what happen and we cant still solve that.
That problem create Apple.

We have app MegaWeather HD
In monday we make update, and in tuesday Apple approve app for sale.
We was wondered, what is was very fast.

But later ....

We have much reports from customers who install MegaWeather HD application directly from device used AppStore application.
Applications just show launch image and return to Home screen. It is like a crash, app, we disappointed, because all was tested many times...

After we find what it works good if they install application from iTunes on Mac/PC.
What Happen?

Some strange thing we notice at "Status History" in iTunes connect what:
April 11, 2011 14:25 Apple Pending Developer Release
April 11, 2011 14:25 Apple In Review

Seems the MegaWeather HD comes to appStore incorrect.

We ask Apple Developer support - Can you explain how it possible?

They silent. We was send few email's and different emails.
But for today have nothing.

Our support email if full and every 10 minutes we have email from customers what our app doesn't work.
And Apple doesn't want make something for help us.

We get many bad reviews with 1 star with that trouble.
We lost our reputation - customers send email when request return money...

We show that message in russian blog - www.macradar.ru
Google translate link

How we can touch Apple for solve our problem?
Somebody have direct email or contact with review team?

We see only way - make new update without change in app again...

"Good things come to those who wait" (c)Guinness

04-14-2011, 04:28 AM
Joined: Mar 2011
Location: In a car
Posts: 324
The best thing is to make a new update, as soon as possible!don't wait for apple to do something, cuz they wont!

My Twitter:@Tudor

04-14-2011, 04:42 AM
Joined: Feb 2009
Location: Ulyanovsk, Russia
Posts: 204

Seems you right, uploaded update.
I want believe what Apple don't reject new version because that doesn't have changes.

"Good things come to those who wait" (c)Guinness

04-14-2011, 04:45 AM
Joined: Mar 2011
Location: In a car
Posts: 324
I don't think they will reject it!if they do you should tell them why you uploaded again, and sort things out!Best of luck!

My Twitter:@Tudor
04-14-2011, 04:57 AM
Joined: Mar 2011
Posts: 137
If you give us a promocode, we could try the add and send you directly the crash report, perhaps that could help.
04-14-2011, 08:41 AM
Hi Evgeny

There's no way of contacting the actual review team directly. If you have an Apple account manager, you can ask them, but they often don't get any reply. As others have said, better to move your version number on 1 point and upload a new version.

Hope that fixes it for you!
04-14-2011, 09:20 AM
If you message them and let them know it's an emergency they may rush the review process for you as well
04-14-2011, 10:28 AM
Joined: Feb 2009
Location: Ulyanovsk, Russia
Posts: 204
I Have answer ( i was used "topsecret" connect email=) not Developer support of Apple )

Hi Evgeny,

Version 3.1.2 was approved by the Review Team at 14:25 California time on April 11. And it was released by yourself at 22:59. I don't understand why the this version is crashing when the app is launched.

In order to limit the damage to your reputation, you could immediately:
- remove the application from the App Store temporarily by modifying the "availability date" in iTunes Connect,
- submit an update that you believe is more stable, and
- send an email to appreview@apple.com requesting your update to be expedited.

Hope that helps!


But we upload new version and i think what reject now app is not good idea.

Astraware ( i dont know who is here =) but Hello !)
we not have account manager. Never see and hear about that.

Sinecure Industries
Yes. I do it.

have answer
Thank you for submitting your request for an expedited review.

We are working hard to process submissions as quickly as we can and expect to complete the evaluation of your request within 1 to 2 business days. If your request is granted, you will be notified and your app will be submitted for an expedited review.

App Review Team

But still have question.
Who have that trouble before ?

Our app now have 1 star rating... and down in tops...
How i'm understand Apple never remove bad review?
In that moment problem from Apple side...

"Good things come to those who wait" (c)Guinness

04-14-2011, 12:28 PM
Hi Evgeny

It's Alison here!

Reviews for your new version will appear when it goes live - only "Current Version" reviews appear first on iTunes and old ones go into the next "All Versions" tab, so won't be as visible.

If you want to help generate new review when you've fixed the app, why not give away some promo codes here or on Twitter.
04-14-2011, 04:16 PM
Joined: Sep 2009
Location: Vancouver, Canada
Posts: 977
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Not sure if this is your crash issue, but there is a major bug with the LLVM 2.0 compiler when optimizations are turned on.

You can switch to llvm-gcc as a temporary fix.

There was a post on the Apple dev forums about it (sorry, couldn't find the link).