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itunes payments, banking "Please stop emailing us."

04-17-2009, 05:25 PM
#1
Joined: Jan 2009
Location: Mexico, Mexico
Posts: 132
itunes payments, banking "Please stop emailing us."

Quote:
Hello

Please stop emailing us. Your 22 emails in the past two days is bordering harassment. We receive a thousand emails a day, and will respond as soon as we can.

Kind regards,

 Dean Migchelbrink | iTunes Finance | Apple Inc
History:

Asking about payment in Jan:

Quote:
By contract, the Financial Reports and Payments are due 45 days from the close of our fiscal month. So December sales are due by mid February. In practice, we attempt to have all reports placed in your iTunes Connect account by the 15th of each month....

Kind regards,

 Stephanie Rodriguez | iTunes Finance | Apple Inc
Jan 16th and no payment:
Quote:
A USD payment for the US territory was wired to your account on 12/19/08 in the amount of $xxxx USD.
It has not been returned to our account. Please contact your Bank for assistance.


Kind Regards,

 Stephanie Rodriguez
| iTunes Royalty | Apple Inc
Jan 23th and no money on bank:
Quote:
I am looking into this for you and will have answer soon. I will contact you as soon as I can get more details.


Kind Regards,

 Stephanie Rodriguez
| iTunes Royalty | Apple Inc
Feb 16th and after sending a bunch of emails:
Quote:
My apologies for the delayed response time. We have an incredible amount of daily communications that we receive and our response time is generally a 30 day turn around time.

However, I have researched you payment problem. Unfortunately, it appears the reasons for your delayed payments was due to an issue with the intermediary bank your bank uses to convert and transfer the funds from bank to bank. Payments were rejected for invalid account number. Which sometimes is a general response from them. We have corrected the problem and you should begin to see payments funding to your account this month starting the 28th of February and continuing through the 15th of March.
...
 Stephanie Rodriguez
| iTunes Royalty | Apple Inc
April 1st, STILL NO MONEY... after an email to check my bank data:
Quote:
Thank you for your e-mail.

Please note that we will update your bank details in our financial system (SAP), however, these changes will not be reflected in your iTunesConnect account. You will not receive a confirmation notice when this has been updated, however, please allow ten business days for this to be reflected in your wire payment instructions.

If you have any further questions, please don't hesitate to contact us.

Best Regards,

 Danielle Penhall | iTunes Royalty Team | Apple Inc
The original reason for which didn't work the first time:

Quote:
Thank you for your e-mail. I will be changing the information tomorrow morning. I am showing that the reason for the first rejected payment was that the corresponding banks were not established in our accounting system....

If you have any further questions, please don't hesitate to contact us.

Best Regards,

 Danielle Penhall | iTunes Royalty Team | Apple Inc
After the 10 business days... NO MONEY... I sent a bunch of emails again every few hours and then:

Quote:
Hello

Please stop emailing us. Your 22 emails in the past two days is bordering harassment. We receive a thousand emails a day, and will respond as soon as we can.

Kind regards,

 Dean Migchelbrink | iTunes Finance | Apple Inc
AND THE MONEY?

AH! and this thread was also created in the apple dev forums, guess what? deleted completely by the moderator.....
04-17-2009, 05:47 PM
#2
Joined: Dec 2008
Posts: 439
don't email them again until they respond... in the meantime maybe look into getting a lawyer...

04-17-2009, 05:52 PM
#3
Joined: Dec 2008
Posts: 4,176
Like they said it could be your bank but honestly?!?!??!
10 buisness days thats a little weird.....
I would senty them more hate/spam mail JK dont do that.
I would just wait till your next payment and see if they do something to that one.
04-17-2009, 06:20 PM
#4
Joined: Mar 2009
Posts: 166
04-17-2009, 06:26 PM
#5
Joined: Mar 2009
Posts: 603
Quote:
Originally Posted by ethanwa View Post
I also suggest you get a lawyer.
I agree. You had a contract, they broke it, now make them pay. Even if you get nothing, the last thing Apple wants is a court case so you'll be sure that you will get the money.
04-17-2009, 06:41 PM
#6
Joined: Dec 2008
Posts: 4,176
Quote:
Originally Posted by dmbfan1192 View Post
I agree. You had a contract, they broke it, now make them pay. Even if you get nothing, the last thing Apple wants is a court case so you'll be sure that you will get the money.
Yea......
Plus it gives Apple a bad name... I'm all for it!
Sue for 1Billion dollars JK
04-17-2009, 08:02 PM
#7
Joined: Dec 2008
Posts: 6,509
Quote:
Originally Posted by yourofl10 View Post
Yea......
Plus it gives Apple a bad name... I'm all for it!
Sue for 1Billion dollars JK
Ask them to give you an iPhone that runs Windows Mobile. Just creating it will make their heads explode.
04-17-2009, 08:10 PM
#8
Joined: Mar 2009
Location: In AMERICA.
Posts: 643
Quote:
Originally Posted by Kamazar View Post
Ask them to give you an iPhone that runs Windows Mobile. Just creating it will make their heads explode.
Why would you want one though?....
04-17-2009, 08:17 PM
#9
Joined: Dec 2008
Posts: 6,509
Quote:
Originally Posted by crimson. View Post
Why would you want one though?....
Revenge. No one would actually want one, it'd just anger Manzana. Though the money would be preferable...
04-18-2009, 12:21 AM
#10
Joined: Jan 2009
Location: App Tech Studios, USA
Posts: 1,363
Quote:
Originally Posted by Kamazar View Post
Ask them to give you an iPhone that runs Windows Mobile. Just creating it will make their heads explode.

That is kind of like putting hot sauce on ice cream (iPhone being the ice cream of course)