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  #1  
Old 12-02-2012, 09:55 PM
JBRUU JBRUU is offline
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iPad (4th Gen), iOS 6.x
 
Join Date: May 2012
Location: USA
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Default iPod Touch Stuck on Charge Screen

Hey guys, I need a bit of help. My sister's iPod 5, which she so extensively used for the past week or so since she got it, is currently stuck on the "low battery" screen, you know, the one with the red battery and the lighting icon indicating "charge". Problem is, it's been charging for the past day. Powered USB, apple wall adapter, 3rd party adapter, everything and the darn thing is just black. Press home or sleep and that charge screen is all that shows. Isn't recognized by our PC (which had, just the other day, recognized it). Can't be reset by holding the sleep and home simotaeously - that accomplishes nothing.

Any ideas at all what to do? Should I just return it to Best Buy and hope for a refund/replacement? She's quite upset. Ah help or suggestions would be greatly appreciated.
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  #2  
Old 12-02-2012, 10:05 PM
pluto6 pluto6 is offline
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iPhone 4, OS 4.x
 
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Definitely return if it's new. If BestBuy won't do it, Apple will take it back if it's within whatever the warranty. I had a problem with an iPad that wouldn't charge, after about 3 months - Apple replaced it with a smile. They can't do anything about the "hassle factor" but worked hard to get a replacement - free shipping - I think second day. Within a week, I would imagine BestBuy will replace it.
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  #3  
Old 12-02-2012, 10:39 PM
squabs squabs is offline
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iPad mini, iOS 6.x
 
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Try letting the battery completely run down
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  #4  
Old 12-03-2012, 06:39 PM
JBRUU JBRUU is offline
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Took it back to bestbuy - easy exchange. Surprisingly easy, actually. Thanks for the suggestions, guys.
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